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Cloud Support Engineer

Federal Reserve Bank of Atlanta

Federal Reserve Bank of Atlanta

Customer Service
Cleveland, OH, USA
Posted on Tuesday, June 4, 2024


Federal Reserve Bank of ClevelandThe Federal Reserve Bank of Cleveland is part of the nation’s central bank and we’ve provided many opportunities for professional growth during our history.

For twenty-four years in a row, we’ve been named “One of Northeast Ohio’s Best Places to Work” by North Coast 99. This prestigious award honors organizations with outstanding employment practices, including compensation, benefits, training, recruitment, retention, community services, and employee communications.

Our People Make the Difference! The Federal Reserve Bank of Cleveland is seeking innovative thinkers with vision to build the framework that will carry the Bank into the future.

Follow us on LinkedIn, Twitter, Instagram, and our YouTube channel – Cleveland Fed

To be considered for this role, candidates must be a U.S. citizen.

This role is based in Cleveland, Ohio, and is a hybrid work arrangement - individuals may be required to work some days in the Federal Reserve Bank of Cleveland while working the other days from home.

Organizational Expectations:

As a Cloud Support Engineer, you will provide a broad range of technical support services for Treasury's large scale, cloud based financial transaction processing applications. In this role, you will support application design, testing, and deployment, continuity and contingency planning, application monitoring, and second tier technical support.

General Responsibilities:

  • Provides technical assistance and operational guidelines for business operations and application development to ensure applications are running optimally in production, test, and development environments.
  • Interacts with technicians to provide ongoing second and third level support of applications, including application monitoring, application tuning, troubleshooting, resolution of complex technical issues, and development of or support for standard maintenance procedures.
  • Ensures that Treasury application services are highly available, reliable, and performant through monitoring and alerting.
  • Work directly with users such as technicians with federal agencies to resolve third party interfacing system technical issues.
  • Assist with data analysis, capacity plans, and execution of contingency plans.
  • Understand and can trace transaction, batch, and file processing flows.
  • Serves as the primary subject matter expert for Treasury application services towards preventing (pro-active) as well as troubleshooting and mitigating (re-active) service availability/performance issues and works directly with users to resolve third party interfacing system technical issues.
  • Collaborates with the development staff and Site Reliability Engineers to understand the software products and any enhancements that are deployed, consults on issues related to the impact of development on the infrastructure, works with system engineers and developers to define server configuration settings, leads the migration of code through staging environments to production, and assist software quality assurance technicians during system acceptance testing.
  • Managing and administering the AWS cloud environment, including provisioning, configuration, performance monitoring, policy governance and security
  • Functions as the subject matter expert for coordinating and managing the deployment process and support of the full lifecycle of applications in AWS.
  • Identifies key operational metrics, follows through by defining and designing methods to programmatically capture the data necessary to create them.
  • Implements, and maintains dashboard, bots and other automation based on the current operational needs and current release changes. Evaluate and suggest improvement of the dashboards, bots, and other automation.
  • Identifies repetitive, manual, and scalable tasks and automates them using scripting/programming languages or tools.
  • Ensuring all infrastructure components meet proper performance and capacity standards.
  • Influences new application and infrastructure designs and architectures, as well as create standards and guidelines for large-scale distributed systems with a focus on operability.
  • Provides rotational 24x7 on-call support.
  • Perform other duties as assigned or requested.
  • Adhere to the Bank's attendance policies through regular and prompt attendance.

Education and Experience:

  • Bachelor's degree and a minimum 3 years of related work experience or,
  • Associate degree and/or Technical/Bootcamp Certificate with 5+ years of experience

Knowledge and Skills:

  • Experience with AWS Cloud Platform technologies, infrastructure, and practices in production environment including CloudWatch, Cloud Trail, EKS, Lambda, Canaries, DynamoDB, RDS, PostgreSQL, S3, API Gateway, Elastic Load Balancer, OpenSearch, Grafana, AWS X-Ray, SQS, Fault Injection Service (AWS FIS)
  • Experience with GitLab, CDK, Terraform and CI/CD pipeline.
  • Experience with cloud technology including Grafana, OpenSearch, and Docker.
  • Experience with Infrastructure as Code, Configuration as Code, Alerts and Monitoring as Code.
  • Ability to read, comprehend, and create complex technical documentation and comprehend business operational requirements and communicate complex technical analysis to technical and non-technical audiences.
  • Strong communication skills; verbal & written - ability to articulate clear and concise instructions and resolutions.
  • Traditional and Cloud infrastructure components and techniques in Production and Lower environments, including virtualization, elasticity, networking, and load balancing.
  • Development, QA, and Production Deployment patterns and version control (e.g., zero downtime, blue/green deployments, canary releases, etc.).
  • Experience in coding languages, such as Python, Typescript, NodeJS, .Net, Java
  • Understanding of Agile and DevOps practices.
  • Familiar with ITIL framework and Chaos Engineering.
  • Understanding of Zero Trust security principles and concepts.

Physical Demands and General Working Conditions

Traditional office environment: Employees typically sit most of the day, work with a computer and may answer/respond to phone calls. Physical movement consists of walking for meetings, breaks, etc. Ability to lift items weighing approximately 20 pounds on a limited basis is required. Addendum as needed: Employees may be required to travel by car/air.

Full Time / Part Time

Full time

Regular / Temporary


Job Exempt (Yes / No)


Job Category

Information Technology

Work Shift

First (United States of America)

The Federal Reserve Banks believe that diversity and inclusion among our employees is critical to our success as an organization, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

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