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Director, Consumer/Customer Insights (DCS)

Fiserv

Fiserv

Customer Service
Alpharetta, GA, USA
Posted on Tuesday, May 21, 2024

You deserve to do what you love, and love what you do – a career that works as hard for you as you do. At Fiserv, we are more than 40,000 #FiservProud innovators delivering superior value for our clients through leading technology, targeted innovation and excellence in everything we do. You have choices – if you strive to be a part of a team driven to create with purpose, now is your chance to Find your Forward with Fiserv.

Responsibilities

Requisition ID R-10336219 Date posted 05/29/2024 End Date 06/27/2024 City Alpharetta State/Region Georgia Country United States Location Type Onsite

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Director, Consumer/Customer Insights (DCS)

What does a successful Director of Insights do at Fiserv?

Data Commerce Solutions is an enterprise business unit at Fiserv that leverages our global data ecosystem to enable deeper and richer value from our data assets, thereby driving a virtuous network effect. As part of this organization, you will have the opportunity to make a large impact to the overall success of this business and the impact we will have on a broad cross-section of our data customers. The experience you bring, along with your creative thinking will help to expand our innovation and execution with excellence.

Using your strong data analytics skills, product management know-how, and leadership ability, you will help develop and manage market-leading insights, analyses, and product solutions. You will interact with product managers, data analysts, engineers, data scientists, client management teams, and other functions to bring products to market.

What you will do:

  • Develop and maintain an understanding of businesses that produce data used by the Data Commerce organization to build products.
  • Have a deep understanding of user journeys and user experience; identify and fill insights gaps.
  • Crystallize the insights into relatable, actionable terms that are tailored to the intended audience.
  • Perform data exploration on databases and data sets as needed to build effective analyses that drive decision-making, establish leadership, improve user experience, and drive growth.
  • Work closely with the product management, engineering, data analytics, data science, and operational support teams to help build and optimize products.
  • Produce process documentation in support of products including information around relevant data, analytics, and core operational and technical processes.
  • Interact with clients and partners to solicit feedback on company products and services.

What you will need to have:

  • Bachelor's degree OR 8-13 years of an equivalent combination of educational background, related experience and/or military experience.
  • 9+ years of relevant experience.
  • 5+ years of experience working within CPG or category management functions.
  • 5+ years of experience analyzing big data sets to build strategic sales plans, or to build analyses that leverage multi-variate data sets across demographic and consumption measures.
  • Experience building presentations with impactful data visualizations.

What would be great to have:

  • Master’s degree.
  • Experience using Agile methodologies or JIRA project management tools.
  • Experience using R, Python, SAS, SPSS, etc.
  • Experience working in a dynamic, highly matrixed environment.

#LI-ME1

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Maryland, New York or Washington.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv. Please:

  • Apply using your legal name
  • Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

What you should know about us:

Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune® magazine's "World's Most Admired Companies™" 9 of the last 10 years, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to innovation and excellence.

Our commitment to Diversity and Inclusion:

Fiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.

Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won’t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won’t send you a check to cash on Fiserv’s behalf.

If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local FBI field office or to the FBI’s Internet Crime Complaint Center.


#FiservProud

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Benefits

  • Medical, Vision and Dental Benefits

    Comprehensive benefit plans to suit your unique needs

  • Fuel Your Life Wellness Program

    Resources to elevate your well-being

  • 401k, Employee Stock Purchase Plans and Incentives & Bonuses

    When Fiserv performs well, so does your financial health

  • Employee Resource Groups

    Celebrating inclusion in the workplace

  • Providing the time off to manage personal needs