Client Service Associate I - Franchise Account Support
J.P. Morgan
Client Service Associate – Service Center Operations
Are you ready to make a meaningful impact in a dynamic, client-focused environment? Join us and become a vital part of a team that values your expertise, encourages your growth, and empowers you to deliver exceptional service every day. As a Client Service Associate, you’ll help shape the client experience, drive operational excellence, and contribute to a culture of innovation and collaboration. This is your opportunity to build relationships, solve problems, and advance your career in a supportive and inclusive workplace.
As a Client Service Associate in Service Center Operations, you play a key role in supporting our clients and ensuring smooth service delivery. You will work with us to resolve client inquiries, process transactions, and identify opportunities to enhance client relationships. Your contributions help us maintain high standards of service, foster teamwork, and drive continuous improvement. Together, we create a positive impact for our clients and our organization.
Job Responsibilities- Address client inquiries and provide timely, accurate support
- Process transactions and troubleshoot issues with attention to detail
- Identify and refer opportunities for additional services based on client needs
- Apply product and service knowledge to resolve client issues
- Collaborate with internal stakeholders to achieve shared objectives
- Analyze data, identify trends, and deliver actionable insights
- Maintain compliance with internal policies and regulatory requirements
- Seek opportunities to improve processes and enhance efficiency
- Communicate effectively with team members, management, and partners
- Demonstrate ownership and accountability for deliverables and deadlines
- Support fraud prevention strategies and contribute to risk mitigation
- Bachelor’s degree or equivalent experience required
- Strong analytical, problem-solving, and organizational skills
- Excellent written and verbal communication abilities
- Ability to work independently and collaboratively within a team
- Proficiency in relevant digital tools (e.g., Excel, SQL, Python)
- Commitment to maintaining high standards of integrity and professionalism
- Demonstrated ability to manage multiple tasks and prioritize effectively
- Relevant professional experience in client service or operations
- Experience with process automation or digital transformation initiatives
- Familiarity with data analysis and reporting tools
- Knowledge of fraud prevention strategies and risk management
- Experience working in a regulated environment
- Advanced digital literacy and strategic planning skills
- Professional certifications from reputable institutes (if applicable by region) experience.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
Commercial Banking provides credit and financing, treasury and payment services, international banking and real estate services to clients—including corporations, municipalities, institutions, real estate investors and owners, and not-for-profit organizations.
Drive client success by delivering exceptional service, resolving issues, and enhancing relationships with strategic insights