DESCRIPTION:

Duties: Partner with Product Groups and Lines of Business to assess business drivers and underlying data. Collaborate with business owners to formulate quantifiable goals. Advise on strategies and analysis to achieve business insight for decisioning and prioritization. Execute KPIs, trend analysis, and analyses, including segmentations, optimizations and other techniques to improve business performance. Collaborate across functions and lines of business to drive analytics. Derive insights and socialization of results. Import, clean, transform and validate data from multiple sources in preparation for analytics. Assess customer interactions and events across a variety of channels (calls, branch, online, mobile) to understand customer journeys and friction points. Review banker engagement data with customer data to help formulate engagement and journey insights. Leverage a variety of analytical applications to describe, analyze, and interpret trends and patterns in complex data sets. Prepare and deliver presentations summarizing sharp insights and conclusions to executives. Partner and collaborate closely with data management teams, strategy teams, and other analytics resources across multiple functional teams. Leverage large language models (LLM) and generative AI technologies to efficiently process information, extracting valuable insights and trends to inform data-driven decision-making. Utilize statistical methods to effectively sample and identify appropriate cohorts, ensuring representative and reliable data collection for comprehensive analysis.

QUALIFICATIONS:

Minimum education and experience required: Master's degree in Business Analytics, Business Administration, Finance, Statistics, Machine Learning, or related field of study plus 1 year of experience in the job offered or as Data Scientist, Quant Analytics, Deputy Manager, or related occupation. The employer will alternatively accept a Bachelor's degree in Business Analytics, Business Administration, Finance, Statistics, Machine Learning, or related field of study plus 3 years of experience in the job offered or as Data Scientist, Quant Analytics, Deputy Manager, or related occupation.

Skills Required: This position requires experience with the following: Utilizing Business Intelligence tools such as SQL, Python, or Alteryx to explore data, analyze information and formulate into insights, and assess field performance related to client satisfaction and portfolio growth; Utilizing at least one programming language to extract data, develop data sets and flows, and optimize queries to produce efficient scripts; Defining business KPIs with project partners and establishing analytical test and measurement frameworks through Python or SQL tools; Designing approaches and presenting analytical insights to analytic and non-analytic functions to showcase results that answer field related questions with a focus on banker production including client interaction and portfolio growth, and sales including financial services products assisting clients with financial services needs; Working through the full analytics lifecycle from requirements to execution and delivering results that assist with understanding banker production as well as banker driven financial services product sales; Managing projects by engaging with and updating project partners, ensuring alignment, incorporating feedback, and providing transparency throughout the project lifecycle, tracking projects efforts through Excel and PowerPoint, and providing regular project updates through email; Utilizing Excel pivots, VLOOKUP, and aggregation formulas such as "sum" or "Count" to assist with insights and reports to be leveraged by stakeholders; Utilizing PowerPoint add-ons for presentation templates, designs, and data visualizations and preparing materials for outside audiences; Using Advanced Statistical methods and concepts, such as regression, predictive modeling, time series forecasting, or text mining, including developing datasets that can feed into packages, assessing which analytical concept to execute based on business requests, and testing and validating results; Using Cloud and Big Data platforms such as Snowflake to access data and the available functionality and to complete tasks and projects by navigating datasets within a data ecosystem, creating temporary tables for processes, and pivoting results by utilizing the platform functionality.

Job Location: 100 W University Dr, Tempe, AZ 85281.

Full-Time.

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Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

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Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

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Partner with Product Groups and Lines of Business to assess business drivers and underlying data. Collaborate with business owners to formulate quantifiable goals.