Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.

At Regions, the Home Improvement Financing Customer Service Specialist is responsible for providing outstanding telephone support to customers regarding their account activity. This role will also process customer loan payments, correspondence, and other paperwork to effectively service the bank’s loans.

Regions Home Improvement Financing, a division of Regions Bank, engages in strategic partnerships with home-improvement manufacturers, distributors, franchisors, trade groups, and independent contractors to provide Point-of-Sale financing capabilities. This enables these partners to provide homeowners with an additional option to pay for various improvements to their homes, benefitting both the contractor partner and the homeowner.

Primary Responsibilities

• Provides telephone support for the customers, including counseling regarding loan accounts
• Documents conversations with customers and actions taken
• Takes escalated calls regarding customer questions that require additional research
• Processes customer maintenance requests
• Aids in researching payment discrepancies
• Assists in customer disputing balances
• Prepares customer account letters
• Processes adjustments to customer accounts as requested by collections or management
• Maintains loans, queues, and necessary reports

This position requires the tracking of time and is eligible for overtime hours worked in excess of 40 per week under the Fair Labor Standards Act.

Requirements

• High School Diploma or GED

Skills and Competencies

• Ability to multi-task and work in a fast-paced environment
• Excellent customer service skills
• Excellent verbal and written communication skills
• Good computer skills, including Microsoft Office Suite
• Strong attention to detail

Compensation Details

Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.

The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.

Job Range Target:

Minimum:

$37,750.00 USD

50th Percentile:

$44,940.00 USD

Incentive Pay Plans:

This job is not incentive eligible.

Location:

Salt Lake City, Utah

Equal Opportunity Employer/including Disabled/Veterans

Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company.