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Implementation Specialist

Sutton Bank
Sutton Bank
Job Functions:
Accounting & Finance, Customer Service
Employment Types:
Full-time
Locations:
United States; Remote
Posted on:
05/03/2022

Summary:

The day-to-day responsibilities of this role is heavily in the Payments program area. This position is responsible for leading new program implementations, as assigned. This position is the primary point of contact with assigned partners and processors regarding program set-up, launch, operations, and enhancements post-launch.

Qualifications:

Education: Bachelor’s degree or equivalent of training and experience.

Licenses/Certifications: None.

Experience: One year of project management experience preferred. Experience in a related area of banking or payments helpful but not required.

Essential Functions:

A: Job Specific:

· Serves as the team lead during the implementation of new programs.

· Acts as the primary liaison with assigned partners and processors regarding the program set-up, as well as, enhancements after launch.

· Responds to issues and concerns and resolves problems that may occur during the implementation, in addition to the day-to-day maintenance of the programs.

· Seeks win-win solutions with partners and handle issues in a timely manner providing a high level of customer service.

· Coordinates communications with assigned external and internal individuals to ensure a successful program launch is achieved. Updates partners and processors on the status of the program launch and the solutions to address issues arising during the program transition.

· Responsible for managing and coordinating on-going meetings/calls to ensure a high-level of open communication between all involved in the pre-launch, launch, and post-launch periods.

· Prepares and distributes status and activity reports and schedules as needed.

· Documents the parameters and functional elements of new programs and enhancements.

· Collaborates with Risk Management and Compliance departments to ensure programs are compliant with all State and Federal regulations and measures in order to minimize the Bank’s exposure to fraudulent activity.

· Provides direction to new partners regarding the Bank’s guidelines and policies. Ensures program accuracy and compliance with all appropriate governing entity rules and regulations.

· Manages the project work-flow within the established timelines. Manages activities to meet deadlines.

· Assists in the on-going development of existing programs to promote growth of the portfolio and increased revenue.

B: Company Specific:

· Effectively uses Microsoft Office Suite and other applicable software solutions.

· Complies with organizational policies and procedures.

· Represents the organization in a positive and professional manner.

· Attends all mandatory in-services and staff meetings.

· Maintains confidentiality of customer and organization information.

· Maintains effectiveness when experiencing major changes in work tasks or the work environment; adjusting effectively to work with new structures, processes, requirements or cultures.

Responsible for compliance with the Bank Secrecy Act, and Anti-Money Laundering laws and regulations, including but not limited to, the USA PATRIOT Act and OFAC.

See more positions at Sutton Bank
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