Summary:

Responsible for assisting with the accounting and deposit operation functions for the Bank. Under general supervision, performs a variety of accounting and operational duties, including posting of Payments Division transactions, according to existing procedures, methods, and systems. Responsible for administering the visa credit and debit programs by performing account maintenance and other assorted functions. Assists customers with issues resulting from bank cards, return checks and ATM adjustments.

Qualifications:

Education: Associate's degree in accounting or related field.

Licenses/Certifications: None.

Experience: Two years of related experience and/or training. Or equivalent combination of education and experience.

Essential Functions:

A: Job Specific:

• Posts prepaid and other payments group transactions as assigned by the Accounting Operations Manager. Must meet established transaction processing deadlines.
• Performs checks/reviews on TMS posting(s) and Access Manager Upload daily for accuracy and completeness.
• Maintains MACRO Excel files for Payments Partners for accurate posting to Sutton DDAs.
• Records daily drawdowns received from payments networks. Access Manager and TMS posting(s).
• Reviews all Stop payments- verifies that we have the signed form and/or verifies if completed through online access.
• Performs ATM adjustments correcting customer deposits that contains errors. Verifies account and adjusts with either a credit or a debit to offset the amount of the actual deposit. Reviews transactions the following day to ensure accuracy.
  • Oversees that the Velocity daily overdraft program procedures are completed and that notices are ran and mailed to the customer.
• Responsible for administering the Visa Credit Card Program. Performs status updates on accounts when necessary, process credit card applications, administer cards. Administer the EZBusiness program (the online access for our business credit card program).
• Oversees the Debit Card Program.
• Reviews report for monthly reissues for debit card.
• Performs quarterly reviews of the Shazam report(s) in order to delete closed cards.
• Reviews report for monthly reissues for debit card.
  • Processes debit card dispute forms from Shazam. Reviews customer disputes with vendors relating to charge-backs, issue provisional credit when necessary and record dispute to identify trends.
• Works with the branches to close over-drawn accounts.
• Reviews closed account forms initiated by branch personnel to ensure changes have been recorded per the customer's request. Verifies accuracy and completeness. Confirms applicable accounts/cards have been closed.
• Reviews Director looking for the various forms to ensure change was approved by customer (i.e. ATM Debit Cards, Dormant Forms, Closed Forms, Stop Payments).
• Reviews Exception Reporting in Director and communicates to branches any necessary updates/maintenance to accounts (i.e. minor accounts, auto payments, etc.).
• Reviews FIS OSAB reporting to monitor for change of addresses and additional card issue and/or reissues.
• Processes Scan/Index; awaiting indexing item in Director. Finalizes indexing dispute forms and order/maintenance debit cards as needed.
• Logs into Discover Card site, pull down prior day reporting and create the Wire Form to send funds. Submits form to ACH/Wire Department.

Knowledge/Skills/Abilities:

• The ability to communicate effectively and clearly, both in verbal and written communications.
• Excellent interpersonal skills.
• Strong knowledge of the business area that is being supported.
• Self-directed and motivated.
• The ability to manage multiple tasks.
• Excellent problem-solving skills.
• Ability to calculate figures as it relates to accounting processes.

Sutton Bank is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, pregnancy or protected veteran status.