At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

We are seeking an exceptional leader to serve as the Head of AI Products, overseeing the vision and strategy for all AI-driven products and platforms across our enterprise. This pivotal role is responsible for delivering transformative, compliant, and highly reusable AI solutions that power next-generation digital experiences for millions of customers and employees stay ahead of constantly evolving economic, competitive, technological, and customer needs.

This role will own the future of how one of America’s largest banks leverages AI to serve customers, manage risk, and transform operations—delivering scalable, reusable, and extraordinary digital experiences at unprecedented scale.

ABOUT THE POSITION

The Head of AI Product will have overall responsibility of enterprise-wide AI portfolio across all business lines and will define, lead, and scale strategies for all AI-powered products across the bank. This executive-level role will be responsible for delivering transformative and reusable AI capabilities and ensuring best-in-class digital experiences for customers and employees, all while maintaining the highest standards of security, compliance, and operational excellence. This role will also lead the Customer Success function for the AI Center of Excellence (CoE), ensuring that the bank’s AI investments deliver measurable business value, accelerate adoption, and empower all business lines to capitalize on AI capabilities.

KEY RESPONSIBILITIES

AI Product Vision & Strategy

• Define and champion a bold, enterprise-wide AI product strategy that aligns with the bank’s core business goals, operational needs, and regulatory mandates.
• Prioritize initiatives that maximize business value, drive digital innovation, and position the bank as a leader in responsible financial AI.

Drive Digital Experience Excellence

• Root every AI product in deep user understanding, leveraging user journey mapping, rapid prototyping, and continuous feedback to deliver seamless, personalized digital experiences across all channels.
• Orchestrate the integration of AI into customer and employee journeys—enhancing personalization, fraud prevention, service, and operational efficiency.
• Ensure that all AI-powered experiences are accessible, fair, transparent, and consistent across web, mobile, and in-branch platforms.

Lead the Product Lifecycle

• Own end-to-end AI product management—from ideation and validation to launch, scaling, and ongoing optimization—always with robust compliance and security at the core.
• Ensure transparent, repeatable measurement of product performance, including ROI, customer experience, and regulatory adherence.

Build and Drive for Reusability

• Build centralized, reusable AI assets (APIs, models, feature stores) shared across lines of business, reducing duplication and accelerating time to market.
• Institute rigorous standards, governance, and best practices encouraging modular, reusable solution development and deployment at scale.
• Foster a culture of internal sharing, building knowledge bases, reusable component libraries, and facilitating cross-team collaboration.

Cross-Functional Leadership

• Build, empower, and harmonize multidisciplinary teams across data science, engineering, compliance, risk, legal, and business functions.
• Serve as a central point of accountability, bridging business, technology, and support functions—from executive stakeholders down to delivery teams.

Champion Governance, Ethics & Responsible AI

• Embed model validation, documentation, monitoring, and responsible AI practices into every product.
• Maintain the highest standards of regulatory and ethical compliance, proactively addressing risks, bias, and unintended consequences.

Performance Management & Continuous Improvement

• Define, implement, and monitor clear OKRs/KPIs that span adoption, experience, risk, and compliance.
• Use data-driven insights and customer feedback to iterate and enhance AI products, ensuring ongoing alignment with business and customer needs.

BASIC QUALIFICATIONS

• Demonstrated experience building internal AI platforms, reusable assets, and productizing AI across business lines
• Highly strategic, able to distill and articulate AI vision while executing detailed, operational plans
• Collaborative, influential leader of large cross-functional teams; adept at managing up, down, and across organizational boundaries
• Change agent comfortable challenging status quo, overcoming institutional inertia, and building digital/AI-savvy cultures
• Significant Artificial Intelligence experience including successful delivery, with quantifiable impact, in banking or the financial sector
• Regulatory & AI Ethics Knowledge: Familiarity with data governance, regulatory compliance, and responsible AI practices
• 5-10 years of professional experience in banking or the financial sector
• The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week.
• Chicago is the required office location for this role.
• Willingness, desire and ability to travel 25-30% domestically

PREFERRED SKILLS AND EXPERIENCES

• Proven successes in delivering enterprise-scale AI product portfolios (preferably in top-tier financial services), including successful AI transformations in highly regulated environments.
• Deep understanding of banking, operations, risk, and compliance—pairing technical fluency with business and regulatory acumen.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $206,720.00 - $243,200.00

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.