About this role

Job Description

Position: Mobile Engineer

Focus Area: iOS / Mobile Engineering

Corporate Level: Associate (Engineer II, System Engineering)

Location: NYC

Department: Modern Workplace Engineering, Digital Workplace Engineering, Technology & Operations (T&O)

Description:

The Modern Workplace Engineering team is responsible for delivering next-generation end-user computing platforms that encompass the design, engineering, and implementation of advanced endpoint management technologies and solutions across Windows, Mac, and Mobile platforms at BlackRock, while collaborating with cross-functional teams to develop seamless digital workplace solutions aligned with the firm's goals. The team is dedicated to innovating and excelling by automating tasks, developing software applications and tools, continuously improving the services and processes, and ensuring consistency across all devices, ultimately improving security, and enhancing employee productivity and efficiency.

The Mac and Mobility Engineering Group is looking for an endpoint engineer with a focus on supporting iOS / iPadOS and optionally macOS. The candidate will be responsible for all manner of engineering related to enterprise integration of iOS / iPadOS and optionally macOS within the highly regulated, BlackRock Digital Workplace environment. The individual will work as a key contributor as part of a global team where diverse perspectives are respected and success depends on effective cross functional collaboration with multiple subject matter groups. An individual who can demonstrate a pride of ownership in everything they do is of the highest importance. This position will have an equal mixture of in office as well as remote work to best support and share the experience of our user base.

Responsibilities:

• Provide engineering level support for corporate owned and personal Apple devices.
• Responsible for deployment and administrator of Ivanti (MobileIron) MDM, Intune MDM/MAM and optionally JAMF.
• Administration of Office 365 / Intune / Azure device compliance integrations.
• Maintain the development, test and production environments.
• Deploy and manage iOS apps.
• Architect and align MDM and Apple technology with business processes to enhance efficiency.
• Design, develop, and implement solutions to improve security on mobile devices, apps, and systems
• Create and maintain technical documentation as well as assist with training and providing guidance on best practices to down tier support teams.
• Manage test plans, and testing groups of users for new releases of iOS / iPadOS
• Disrupt assumptions, challenge the status quo, and break previous boundaries via consensus building and process refinement for the advantage of the user base.
• Identify system problems and develop innovative solutions to improve processing efficiency and stability.
• Engage with cross functional teams in other technology initiatives and projects.
• Provide escalation support and collaborate with technology teams to troubleshoot issues and provide resolutions.
• Create supporting documentation for various audiences.

Qualifications:

• 5+ years of total progressive IT experience.
• 3+ years of experience supporting iOS in a highly regulated environment, via MDM systems, especially Ivanti (MobileIron), Intune and JAMF.
• 3+ years of experience supporting Apple platforms in enterprise environments of 1000+ iOS devices.
• 3+ years of experience with multiplatform server administration, including upgrades, patching and optimization.
• Direct experience with the distribution, adoption, and enforcement of iOS upgrades.
• High level understanding and experience with Microsoft Application Protection and App Configuration
• Proficient in Mobile Threat Defense (MTD) solutions and products such as Zimperium, Lookout, Jamf Executive Threat Protection (JETP), etc.
• Strong knowledge and experience in mobile security standards, controls, and compliance such as Mobile Application Management (MAM), CIS benchmarks, VPN technologies, DLP solutions, mobile text messaging archiving solutions, etc.
• Strong communication skills at all levels, from end users to IT peers to management.
• Strong understanding of supporting technologies such as authentication, networking, wireless, VPN, peripherals etc.
• PowerShell or similar scripting experience.
• Experience Active Directory, Azure AD and certificate distribution, highly desirable.
• Experience with mobile application configuration management framework utilized to configure, customize and optimize end user client app experience.
• Experience with Apple Business Manager, Volume Purchase Program and Apple Configurator.
• Experience with Service Now integrations.
• Optional, experience with macOS – application packaging, restriction polices, VPN
• Ability to multi-task and be creative and innovative in a dynamic, fast paced team environment.
• Experience as solution lead managing projects, solution roadmap, POC and leading initiatives with minimal direction throughout the project lifecycle.
• Flexible to attend late night meetings regularly and work during US business hours as required.
• Ability to successfully work independently as well as in a global team.

For New York, NY Only the salary range for this position is USD$132,500.00 - USD$162,000.00 . Additionally, employees are eligible for an annual discretionary bonus, and benefits including healthcare, leave benefits, and retirement benefits. BlackRock operates a pay-for-performance compensation philosophy and your total compensation may vary based on role, location, and firm, department and individual performance.

Our benefits

To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

Our hybrid work model

BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.

About BlackRock

At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.

This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.

For additional information on BlackRock, please visit @blackrock | Twitter: @blackrock | LinkedIn: www.linkedin.com/company/blackrock

BlackRock is proud to be an equal opportunity workplace. We are committed to equal employment opportunity to all applicants and existing employees, and we evaluate qualified applicants without regard to race, creed, color, national origin, sex (including pregnancy and gender identity/expression), sexual orientation, age, ancestry, physical or mental disability, marital status, political affiliation, religion, citizenship status, genetic information, veteran status, or any other basis protected under applicable federal, state, or local law. View the EEOC’s Know Your Rights poster and its supplement and the pay transparency statement.

BlackRock is committed to full inclusion of all qualified individuals and to providing reasonable accommodations or job modifications for individuals with disabilities. If reasonable accommodation/adjustments are needed throughout the employment process, please email Disability.Assistance@blackrock.com. All requests are treated in line with our privacy policy.

BlackRock will consider for employment qualified applicants with arrest or conviction records in a manner consistent with the requirements of the law, including any applicable fair chance law.