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Corp IT Helpdesk Technician II

Cardlytics

Cardlytics

IT
Menlo Park, CA, USA
Posted on Tuesday, November 21, 2023

About Cardlytics
Remember that time you got cash back on a cup of coffee through your banking app? That was us!

Cardlytics (NASDAQ: CDLX) is the industry-leading purchase intelligence and incentives platform. We are a product-driven company that cares about three things: our people, our customers, and our partners. Together, we make commerce more rewarding for everyone by helping businesses attract, understand, and incentivize consumers through their banks’ digital channels.

About the Team
This IT team of five members supports 500 employees across six offices in two countries. Their responsibilities are AV support, system maintenance, help desk support, and No-Touch Deployment Onboarding. They are pivotal in maintaining seamless connectivity, data security, and technology-driven business processes. Adapting to evolving IT needs, they align technology resources with the company's growth and global presence. Their proactive support ensures efficient operations across all six office locations.

About the Position
Reports to: IT Manager
Location: Menlo Park, CA

As a Corp IT Helpdesk Technician II, you will play a critical role in supporting our company's IT infrastructure and providing exceptional customer service to our employees including key Cardlytics executives (CEO, COO, CTO, etc.). This role involves a diverse set of responsibilities, including managing Mac and Windows systems, creating software packages, and ensuring the smooth operation of audiovisual equipment. You will also participate in an on-call rotation to address critical IT issues outside of regular business hours. Additionally, the position requires on-site presence 5 days a week.

Responsibilities

Deliver exceptional customer support by responding to help desk tickets and providing timely solutions.Manage and support Mac and Windows systems, including Dell and Lenovo devices. Create and maintain software packages for efficient deployment on Mac and Windows.Provide expert support for audiovisual equipment, including Logitech, Poly, and Q-SYS systems.Troubleshoot network infrastructure, including switches, routers, and firewalls.Participate in an on-call rotation to address urgent IT issues and minimize downtime.

Minimum Qualifications

  • 1-2 years experience performing end-user support by serving as a point of contact for employees' technical issues and responding to help desk tickets promptly, diagnosing problems, and providing effective solutions.
  • 1-2 years experience configuring and supporting audiovisual equipment including Logitech, Poly, and Q-SYS systems.
  • Some experience with troubleshooting network infrastructure, including switches, routers, and wi-fi.
  • A customer focused mindset that will work diligently to resolve all issues.

Preferred Qualifications

  • 1-2 years experience administering and maintaining Active Directory & Okta for enterprise single sign-on (SSO).
  • Experience with system management of a hybrid Mac/Windows environment including rollout of software packages via an MDM (e.g Intune and Kandji)

Compensation
The base salary range provided below does not include bonus and other benefits. Cardlytics’ salary ranges are determined by role, level, and location, and individual pay may be determined by additional factors such as role-related skills, experience, education, training, and more.

The anticipated annual base salary for this role is: $90,000 - $105,000

Benefits and Perks

  • Flexible paid time off plus company holidays
  • Medical, dental, and vision insurance begins on your first day
  • 401(k) retirement plan with company match, plan also includes a student loan debt repayment option
  • Employee Stock Purchase Plan
  • Educational assistance for continuing education
  • Lifestyle Spending Account for physical, emotional, and financial wellness (like gym memberships, home down payments, art classes, park passes, and more!)
  • Complementary Calm app subscriptions to support employee mental health and wellbeing

As an equal opportunity employer, Cardlytics is committed to diversity, equity, and inclusion. Our people bring our products and organization to life, and every unique perspective makes us better. If you can do the job and you’re excited about growing with us as we scale our best-in-class advertising platform, we’d love to hear from you. If you need accommodation in the recruiting process due to a disability, please email recruiting@cardlytics.com or inform your recruiter.