What We Need
Corpay is currently looking to hire an Enterprise Collections Agent. This position falls under our NAF line of business and is located in Houston, TX. In this role, you will manage high-value, complex receivables within the Enterprise payments portfolio, engaging in proactive outreach and strategic resolution planning to mitigate risk, improve recovery performance, and strengthen enterprise customer relationships. You will report directly to Collection Senior Manager and regularly collaborate with Client Success, Credit/Risk, Vendor Management, and Legal teams.
How We Work
As an Enterprise Collections Agent, you will be expected in office environment. Corpay will set you up for success by providing:

Assigned workspace in Houston, TX office
Company-issued equipment
Formal, hands-on training

Role Responsibilities
The responsibilities of the role will include:

Managing an assigned portfolio of enterprise accounts across diverse markets (Healthcare, Construction, Trucking, Manufacturing, Lodging, Service, and Government)
Conducting professional and persuasive negotiations with executive-level customers to align repayment solutions with commercial priorities
Analyzing account history, payment behavior, and contractual terms to determine risk exposure and recommend best-fit action strategies
Partnering with internal teams to support escalations and complex dispute resolution
Documenting all activities thoroughly in accordance with regulatory, compliance, and internal audit requirements
Providing weekly reporting and updates on portfolio performance, risk trends, negotiation outcomes, and recovery metrics
Maintaining a customer-centric approach while enforcing company policies and minimizing loss
Supporting continuous improvement initiatives to enhance collection strategies and operational efficiency
Ensuring adherence to all federal, state, and industry compliance standards related to collections, privacy, and financial transactions

Qualifications & Skills

2+ years of B2B or enterprise collections experience, preferably within the enterprise sector, leasing, fleet, or financial services
Demonstrated success negotiating recoveries on high-value or executive-level customer accounts
Exceptional verbal and written communication skills with the ability to influence senior business leaders and C-Suite contacts
Strong analytical skills with the ability to review financial data and develop tailored repayment strategies
High attention to detail with strong documentation habits and familiarity with compliance requirements
Proficient with CRM, collections platforms, and MS Office applications

Preferred Qualifications:

Experience in fleet financing, mobility services, or commercial auto lending
Working knowledge of UCC filings, repossession workflows, and legal collections processes
Familiarity with credit risk assessment and dispute management

Benefits & Perks

Medical, Dental & Vision benefits available the 1st month after hire

Automatic enrollment into our 401k plan (subject to eligibility requirements)
Virtual fitness classes offered company-wide
Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
Philanthropic support with both local and national organizations
Fun culture with company-wide contests and prizes