Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region.

Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce.

Our brand promise - Makes Work Life Better™ - Reflects our commitment to employees, customers, partners and communities globally.

Location: This position will be working onsite at our St. Petersburg office

About The Opportunity

The Managed Operations Specialists, is responsible for providing administrative support to deliver excellent client service by effectively and accurately processing payroll related tasks. The candidate should also be able to interface with peers and clients using critical thinking skills to resolve mild to complex problems. This role is required to be in St Petersburg office Monday thru Friday 8:30 am – 5:00 pm.

What You’ll Get To Do

• Monitor multiple computer systems and executing time sensitive jobs related to receiving, managing, printing, fulfillment, and ship customer output items
• Ensure completeness and professionalism while maintaining "Right the First Time" accuracy and schedule adherence.
• Prepare and respond to inquiries from peers, clients, courts, state and federal agencies for garnishment orders
• Interface with clients and use critical thinking skills to resolve complex problems within a high-volume, fast-paced environment
• Manage assigned work in an organized, proactive manner to meet all required commitments, including KPI's (metrics) and client SLA's (service level agreements)
• Utilize various overnight carrier systems that are implemented by the print center
• Proactively highlight risks and prepare root cause analysis to ensure issues/concerns are escalated for resolution
• Support peer work audit for accuracy
• Assist with root cause analysis and logging checks
• Track and resolve errors
• Perform miscellaneous requests from team
• Work with cross-functional internal partners to resolve client payroll matters and employee inquiries
• Process incoming orders through indexing to ILinx for workflow
  
  

Skills And Experience We Value

• Eager to learn, grow and develop – self-study, company trainings, feedback
• Ability to make sound decisions, work independently and assist other staff members.
• Ability to maintain a positive work atmosphere facilitating the success of the department.
• Ability to maintain sensitive and highly confidential information
• Seek improvements, question processes, streamline, prioritize, and be efficient
• Be a global partner, take ownership, seek solutions even when it is not your job
• Functions well in a constantly changing environment, adaptability
• Partner cross functionally to align with Wage Administration department needs
• Ability to make sound decisions, work independently and assist other staff members.
• Excellent professional verbal and written communication skills
• Exceptional customer service abilities
• Strong attention to details and accuracy
• Self-motivated with the ability to succeed in a fast-paced/high-volume transaction-based environment.
• Comfortable with meeting firm deadlines, SLA’s/service level agreements, and metrics
• Critical thinking and problem-solving skills a must
  
  

What’s In It For You

Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.

We encourage individuals to apply based on their passions.

Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits.

With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself.

About The Salary Ranges

Please note that the salary range mentioned in this job description should serve simply as a guide. The final compensation offered may vary based on a variety of factors, including bonuses and/or incentives, or a candidate’s experience, skills, budget and location. Our company is committed to providing a fair, equitable, and competitive package that reflects the value an individual brings to the organization.

Fraudulent Recruiting

Beware of fraudulent recruiting. Legitimate Dayforce contacts will use an @dayforce.com email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. If you have been asked for any of the above, or believe you have been contacted by someone posing as a Dayforce employee, please refer to our fraudulent recruiting statement found here: https://www.dayforce.com/be-aware-of-recruiting-fraud