Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region.

Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce.

Our brand promise - Makes Work Life Better™- Reflects our commitment to employees, customers, partners and communities globally.

About The Opportunity

Provide quality and efficient Payroll, Benefits, and HR administration to Dayforce’s customers.

What You’ll Get To Do

• Perform a full range of customer out-sourced activities within Dayforce’s Managed Services offering, in a quality and efficient manner. This includes, but is not limited to the management and maintenance of:
• New Hires and Terminations,
• Leave Administration,
• 3rd party maintenance (unions, workers compensation, pension and benefit providers,)
• Reporting
• Liaise with 3rd party vendors and government agencies
• Calendar of Events
• Change Controls
• Inquiry Management and Issue Resolution activities,
• Year End (forms processing, monthly, quarterly, and annual balancing),
• Tax and Remittance filing / reconciliation,
• Process documentation,
• Maintaining a working knowledge of legislative requirements and changes.
• Establish and maintain a deep understanding of customer’s requirements and their changing needs to ensure services delivered are as per contractual obligations and in accordance with customer SLAs.
• Communicate effectively and consistently (in writing and verbally) to customers, employees, internal partners, 3rd party vendors in accordance with SLAs.
• Deliver on established quality targets and continually review processes and tools with an aim to improve and optimize service experience.
• Work cooperatively and collaboratively with others to meet customer’s needs.
  

Skills And Experience We Value

• 3+ years payroll experience preferably in a high volume payroll operations environment
• Previous customer service experience working in a deadline driven work environment required.
• PCP Certification (or obtained within 18 months of employment)
• Strong written and verbal communication skills using a variety of media dependent on the situation
• Proven knowledge of PC literacy and software usage, ideally Word, Excel and the Internet
• Benefits Administration experience is an asset
• US payroll experience is preferred but not required
  
  

What’s In It For You

Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.

We encourage individuals to apply based on their passions.

Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits.

With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself.

Fraudulent Recruiting

Beware of fraudulent recruiting. Legitimate Dayforce contacts will use an @dayforce.com email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. If you have been asked for any of the above, or believe you have been contacted by someone posing as a Dayforce employee, please refer to our fraudulent recruiting statement found here: https://www.dayforce.com/be-aware-of-recruiting-fraud