Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region.

Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce.

Our brand promise - Makes Work Life Better™- Reflects our commitment to employees, customers, partners and communities globally.

About The Opportunity

Responsible for ensuring all aspects of the payroll cycle are processed, reconciled, audited of outputs and transmitted accurately and timely.

What you’ll get to do

• Ability to provide support / buddy to the new hires
• Ability to provide support to the team and provide feedback on the delivery / assessments.
• Ability to manage high volume / workload to ensure service delivery are met.
• Ability / flexibility to process 75% of workloads and 25% on team support as per structure. * can be shifted to 100% process when necessary Or roles and responsibilities may be reviewed depending on the structure / size of the team & criticality of the process.
• Ability to audit pre-live and post live outputs
• Promote internal procedures and checklist & error log
• Responsible for ensuring all aspects of the payroll cycle, are processed, reconciled, audited and transmitted accurately and on time
• Ensure accurate and timely processing of payroll impacting changes, payments and payroll processing for assigned clients
• Responsible for quality control and auditing to ensure accuracy and low error or defect percentage
• Work with cross-functional internal partners to resolve client payroll matters and employee enquiries
• Leverages strong analytical and problem-solving skills to efficiently resolve incidents
• Provides customers with regular and timely incident updates
• Maintains the highest level of customer satisfaction
• Contributes to the support knowledge base
• Think and act ahead, spot opportunities and act accordingly and proactively contribute to process improvements
• Monitors scheduled import & export files
• Processing of import files records and generates export HR files from DF to ICP
• Process validation and investigates the files / failed imports
• Login cases via CRM, failed import / export files / notifications
• Updating share points status after each job
• Work in coordination with technical support team
• Validate trials exception error reports vs GTN
• Keep the Global team aware of any escalations and feedback from Partners / Clients
• To adhere with procedures / controls in place.
  
  

Skills And Experience We Value

• Achieve delivery of tasks in accordance with agreed schedules, procedures, and standards
• Meet or exceed process KPIs
• Drive customer satisfaction by providing high quality of service
• Execute corrective and preventive action plans
• Record key delivery data for metrics purposes
• Be an effective team player
• Proactively highlight risks
• Ensure that complaints are proactively escalated
• Seek and respond to development feedback
• Experience in payroll integration, interfaces & legislative requirements
• Time Management and prioritization
• Previous customer support experience
• Demonstrable written and verbal communication skills using a variety of media dependent on the situation
• Knowledgeable of Day Force product
• Fluency in English (oral and written)
• Telephone manner
• Analytical and Reporting Skills
• Computer Literate (MS Word, Advanced in Excel, PowerPoint, Outlook)
• Higher School Certificate Holder or Higher Education (Diploma)
• Payroll certified / Native Payroll certified (APJ) Indonesia / Korea
• Sound knowledge of GDPR
• At least 2 years of work experience in a customer-facing office environment
• APJ working hours (any 9 hours between 5 am to 4 pm Mauritius time)
• Ability to work overtime (Weekday/Weekend) during year end season and including public holidays
  
  

What’s In It For You

Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.

We encourage individuals to apply based on their passions.

Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits.

With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself.

Fraudulent Recruiting

Beware of fraudulent recruiting. Legitimate Dayforce contacts will use an @dayforce.com email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. If you have been asked for any of the above, or believe you have been contacted by someone posing as a Dayforce employee, please refer to our fraudulent recruiting statement found here: https://www.dayforce.com/be-aware-of-recruiting-fraud