Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region.

Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce.

Our brand promise - Makes Work Life Better™- Reflects our commitment to employees, customers, partners and communities globally.

Ubicación: El trabajo es lo que haces, no adonde vas. Para este rol, estamos abiertos a trabajo remoto y podemos contratar en cualquier lugar de la República Mexicana, siempre que se cuente con conexión estable a internet.

Acerca de la oportunidad

Brindar calidad constante en el Servicio y Atención al Cliente y Asistencia Técnica para los productos y servicios de Ceridian HCM. Serás responsable de manejar llamadas y correos entrantes en un ambiente de call center ajetreado y dinámico.

Habilidades y experiencia que valoramos

• Sólidas habilidades de comunicación y uso del español oral y escrito.
• Escucha activa.
• Experiencia extensa en Servicio y Atención al Cliente.
• Capacidad de trabajar en modo “Multitarea” (Multitask).
• Motivación por la orientación a resultados.
• Habilidades de resolución de problemas.
• Familiaridad con computadoras y etiqueta telefónica.
• Flexibilidad y adaptabilidad para trabajar en un ambiente veloz.
• Mostrar paciencia y confianza.
• Sensibilidad social y cultural.
• Habilidades blandas avanzadas; exactitud, positividad, empatía y sentido común.
• Habilidad para manejar situaciones escaladas/difíciles.
• Más de dos años de experiencia en call center.
  
  

Lo que te haría realmente sobresalir

• Manejar llamadas y correos entrantes, con calidad constante, en un ambiente de call center ajetreado y dinámico.
• Disposición para trabajar en horarios flexibles.
• Trabajar en equipo y ser un miembro efectivo, activo e involucrado.
• Interacciones de calidad; todo el día/todos los días.
  
  

About The Opportunity

Provide consistent quality of customer service and support on Dayforce products and services. You will be responsible for handling inbound calls/emails in a fast-paced call center environment.

What You’ll Get To Do

• Customer Service: Provide exceptional customer service by addressing customer inquiries, concerns, and issues through various communication channels, such as phone and email
• Problem Resolution: Accurately assess and resolve customer issues, ensuring their satisfaction and providing timely solutions
• Product Knowledge: Possess a deep understanding of the company's products or services and effectively communicate relevant information to customers
• Compliance: Adhere to company policies, procedures, and compliance standards when handling customer interactions
• Documentation: Maintain accurate records of customer interactions, transactions, comments, and complaints
• Feedback: Provide feedback and insights to improve customer service, processes, or product offerings
• Team Collaboration: Collaborate with team members, leadership, and other departments to ensure a seamless customer experience and ensure personal and team goals are met
• Case Management: Manage customer cases, tracking progress and ensuring timely resolution and follow-up
• Provide quality interactions; all day, everyday
  
  

Skills And Experience We Value

• Strong English Verbal and Written Communication Skills
• Active Listening Skills
• Extensive Customer Service Experience
• Ability to Multitask
• Results-oriented driven
• Problem-Solving Skills
• Familiarity with computers and telephone etiquette
• Flexibility and adaptability to work in a fast-paced environment
• Capacity to work flexible working hours.
• Thrive in a fast-paced working environment.
• An ability to be an effective, active and engaged team member
  
  

What Would Make You Really Stand Out

• Exhibiting patience and confidence
• People/Culture sensitivity.
• Advanced soft skills: exactness, positivity, empathy and common sense.
• Ability to handle escalated/difficult situations
• 2 + years experience in a call center environment
  
  

What’s In It For You

Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.

We encourage individuals to apply based on their passions.

Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits.

With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself.

Fraudulent Recruiting

Beware of fraudulent recruiting. Legitimate Dayforce contacts will use an @dayforce.com email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. If you have been asked for any of the above, or believe you have been contacted by someone posing as a Dayforce employee, please refer to our fraudulent recruiting statement found here: https://www.dayforce.com/be-aware-of-recruiting-fraud