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Head of Experience Design for Digital Platforms

Elavon

Elavon

Design
Minneapolis, MN, USA · Atlanta, GA, USA · San Francisco, CA, USA · New York, NY, USA · Chicago, IL, USA · Irving, TX, USA
Posted on Monday, August 14, 2023

A leader in the payments industry, Elavon provides end-to-end payment processing solutions and services to more than one million merchants around the world. Elavon is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

Job Description

This Experience Design executive will be responsible for leading our Digital Platform Design team of 100+ Experience and Content Designers. They will be focused on delivering reusable capabilities across our seven platforms of: Authentication & Identity, Connected Finance/Open Banking, Customer Engagement, Customer Acquisition, Document Management, Money Movement, and the Digital Experience Platform/Design System. The work being done will enable U.S. Bank to launch better products more quickly to positively impact the lives of millions of customers, from consumers to small business to Fortune 500 companies.

This visible role will drive the thought leadership in design thinking and human-centered design with senior product, agile and development stakeholders. The ideal leader will motivate, coach and develop a high-performing team with world-class skills to push the boundaries of excellence and quality, while focusing on enterprise reuse. We’re looking for an executive to be a part of our Design Executive Team to drive the strategy behind the entire design organization.

THE TEAM

Experience Designers at U.S. Bank are customer obsessed in developing human-centered experiences that provide personalized, clear, helpful, and inclusive digital plus human solutions for our customers. Experience designers consider the why, what, and how of product use to help identify where user needs intersect with business goals across the entire user journey.

BASIC QUALIFICATIONS

  • Expert product management and experience design experience

PREFERRED QUALIFICATIONS

  • Bachelor's degree or equivalent work experience
  • 15 or more years of relevant experience
  • Effective presentation, verbal, and written communication skills

Skills

Design Thinking: Expert level knowledge of concepts, principles and processes of design thinking. Ability to utilize knowledge in designing new products and services and improving organizational operations.

Influence: Expert level knowledge of effective influencing tactics and strategies; ability to impact decisions within and outside of own organization.

Cross-functional Collaboration: Promotes a culture of continuous improvement and working together across functions to solve business problems and meet business goals.

Customer Needs, Behavior and Preferences: Ability to predict and motivate the behaviors and preferences of existing and desired future customers, and tailor product to meet their needs.

Design Research and Insights: Ensures the highest quality user experience by gathering and analyzing customer insights, business requirements, research findings and analytic insights. Follows design thinking best practices to drive decisions throughout the entire product design lifecycle.

Strategic Alignment: Expert level knowledge of the importance of collaboration among team members and the ability to enroll stakeholders in communicating and coordinating activities to support the organization's vision and strategies.

Vision Articulation: Understands of the value of articulating an intended business outcome and ability to create and communicate a vision of the organization that motivates others to superior performance.

Business Acumen: Expert level knowledge of business concepts, tools, and processes that are needed for making sound decisions in the context of the company's business; ability to apply this knowledge appropriately to diverse situations.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Learn how the way we work at U.S. Bank drives meaningful relationships with our customers and collaboration across the company.

Benefits:

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

  • Healthcare (medical, dental, vision)

  • Basic term and optional term life insurance

  • Short-term and long-term disability

  • Pregnancy disability and parental leave

  • 401(k) and employer-funded retirement plan

  • Paid vacation (from two to five weeks depending on salary grade and tenure)

  • Up to 11 paid holiday opportunities

  • Adoption assistance

  • Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

EEO is the Law

U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal KNOW YOUR RIGHTS EEO poster.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, US Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401k contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $202,470.00 - $238,200.00 - $262,020.00

This is an Elavon posting. Elavon is a part of the U.S. Bank family.

U.S. Bank will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance.