A leader in the payments industry, Elavon provides end-to-end payment processing solutions and services to more than one million merchants around the world. Elavon is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

Job Description

This Elavon Administrative Supervisor will monitor the delivery of professional, administrative services that requires knowledge of the assigned functional area in which responsible. Must have the ability to analyze, interpret and resolve inquiries from customers both internally and externally regarding policies and procedures for the assigned area. Also requires the ability to delegate work and provide direction to staff, managing the workflow to ensure service expectations are met. Administers and supervises special projects and programs for the area - compiles and analyzes reports for management and makes recommendations.

Position Highlights

• Ensure compliance with Bank policies and requirements
• Analyzes, interprets and resolves inquiries from customers and/or internal clients regarding policies and procedures applicable to Elavon’s airline clients
• Manages workflow and ensures that service expectations are met
• Under limited direction administers and supervises special projects and programs for the area
• Delegates work and provides direction to clerical staff
• Ensure compliance with Bank policies and requirements
• Supervise projects for area with the ability to face all levels of staff, including management or external customers
• Make recommendations for procedural, informational, budgetary and planning purposes

Basic Qualifications

• Minimum technical, trade or business school certificate, or equivalent work experience
• Five or more years of administrative or operations experience

Preferred Skills and Experience

• Minimum 2 years chargeback experience is required
• 2 years of supervisory experience
• Problem solving skills with minimal guidance
• Ability to perform complex research, compile statistics
• Team oriented
• Advanced knowledge of functional area, applicable systems and policies and procedures for the assigned area
• Strong organizational and problem-solving skills
• Skilled in Microsoft Office applications
• Demonstrated leadership skills
• Thorough knowledge of the organization's human resources policies and procedures
• Strong interpersonal, verbal and written communication skills
• Well-developed ability to resolve complex problems with minimal guidance

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

EEO is the Law

U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal KNOW YOUR RIGHTS EEO poster.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, US Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401k contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $54,145.00 - $63,700.00 - $70,070.00

This is an Elavon posting. Elavon is a part of the U.S. Bank family.

Job postings typically remain open for approximately 20 days of the posting date listed above, however the job posting may be closed earlier should it be determined the position is no longer required due to business need. Job postings in areas with a high volume of applicants, such as customer service, contact center, and Financial Crimes investigations, remain open for approximately 5 days of the posting listed date.