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Georgia Fintech Academy
Georgia Fintech Academy

Customer Care Representative (Court Research)



Customer Service
West Des Moines, IA, USA
Posted on Thursday, August 10, 2023

Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.

We are seeking a uniquely talented Research Associate to perform skilled analysis of public records from disparate sources including web-based public portals ensuring accurate public record information is provided to our clients according to internal company standards. This role will also be responsible for completing inbound and outbound calls and data entry work using a standard verification processes.

This role will be an onsite position located in West Des Moines, Iowa. $16.00 per hour. Overtime eligible.

What you’ll do:

  • Performs skilled public records research in accordance with established procedures using various court access systems.

  • Reviews and analyzes public record data, identifying key information and accurately transcribing it into internal systems according to a standardized format or based on customer requirements.

  • Establishes and maintains rapport with Licensing Boards and other Governmental Agencies via telephone, facsimile and email as needed to complete public record research.

  • Reviews own work or peer reviews of other team members to ensure accuracy in search criteria and data entry and compliance with internal research and reporting standards prior to returning results.

  • Validate/complete and document requested data through phone, fax or email contact

  • Analyze and research more in-depth data of information requested, utilizing appropriate resources

What experience you need:

  • High School diploma or equivalent

  • Basic computer skills and abilities to learn various software for data evaluation including Understanding of PC functions, including Windows-based applications

What could set you apart:

  • Strong proficiency in understanding county court records, the nature of county criminal offenses and how they progress through the criminal justice system, and the nuances and differences across varying jurisdictions.

  • Experienced within a high-volume, contact center environment

We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.

If this sounds like somewhere you want to work, don’t delay, apply today - we’re looking for you!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.


Who is Equifax?

At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence. ​​​​​​​

We work to help create seamless and positive experiences during life’s pivotal moments: applying for jobs or a mortgage, financing an education or buying a car. Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees. Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best.