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Customer Service Representative (Dispute Resolution) Intermediate

Equifax

Equifax

Marketing & Communications, Customer Service
Atlanta, GA, USA
Posted on Saturday, August 12, 2023

Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.

The Reseller imaging Customer Service Representative is the final tier for an escalated consumer’s mailed or faxed dispute regarding their credit file. The agent is responsible for resolving the consumer’s dispute in a professional manner and providing a complete written resolution to the Reseller. Imaging cases will require the agent to solve complex issues.

What You'll Do:

  • Address regular and escalated consumer and customer service inquires.

  • Process complaints, issues, and problems via inbound and outbound mail and/or calls.

  • Record consistent problem areas and may respond to email inquires.

  • Use Computerized system for tracking information gather and/or troubleshooting.

  • Evaluate policies and procedures and provide insights into potential innovations and/or efficiencies.

What experience you need:

  • High school diploma, or equivalent

  • 2-3 years of customer service experience

We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.

Are you ready to power your possible? Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!

Equifax is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Who is Equifax?

At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence. ​​​​​​​

We work to help create seamless and positive experiences during life’s pivotal moments: applying for jobs or a mortgage, financing an education or buying a car. Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees. Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best.