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Unemployment State Consultant

Equifax

Equifax

St. Louis, MO, USA
Posted on Saturday, August 19, 2023

Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds,  and make a meaningful impact, we want to hear from you.

Responsible for the management of ongoing contractual relationships and the operational delivery of services to clients for an account or group of accounts. Serves as the prime point of contact to the client(s) regarding overall and day-to-day service delivery. Takes primary responsibility for client satisfaction with service delivery. Response for programs to establish and maintain quality standards of existing products and services.

What you’ll do

• Respond to claims, questionnaires and other unemployment related data via email and telephone.

• Analyze individual case information by reviewing data accessed through the PC, from documented telephone calls or document images, to determine if the facts warrant a response.

• Address any client questions, concerns or issues and escalate as needed.

• Works as a team with our Unemployment Insurance Consultants to ensure accurate and necessary information retrieved from customers is documented clearly and thoroughly into our database.

• Ensures that work is accurate and complete, processed in a timely manner with proper spelling and grammar.

  • Answer incoming phone calls via the state agency response center phone line

• Overtime may be required in order to meet state deadlines.

What experience you need 

• Performs clerical, administrative, technical, operational, or manual work

• Typically requires vocational training, apprenticeships or the equivalent experience

• Performs duties according to established procedures

• Has limited prior training or relevant work experience

• Requires basic skills to perform routine tasks

• Works with either close supervision or under clearly defined procedures

What could set you apart

  • College degree

  • Prior experience in a claims handling environment

We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.

Are you ready to power your possible?  Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!

Equifax is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Who is Equifax? 

At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence. ​​​​​​​ 

We work to help create seamless and positive experiences during life’s pivotal moments: applying for jobs or a mortgage, financing an education or buying a car. Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees. Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best.