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Georgia Fintech Academy
Georgia Fintech Academy

Operational Training Consultant - Entry



Alpharetta, GA, USA
Posted on Wednesday, August 23, 2023

Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds,  and make a meaningful impact, we want to hear from you.

What you will do:

  • Welcome new employees warmly and help them acclimate to Equifax; reinforce that same courteous and professional manner with advanced employees.
  • Instruct newly hired employees on WSS concepts, the specifics of their particular job, EWS platforms, and any other essential skills for their role.
  • Evaluate trainee progress and adjust training methods to suit individual trainee needs
  • Maintain records for training programs, including evaluations and employee participation. Works with QA to develop action plans for Outliers.
  • Attend meetings with all Business Owners, Subject Matter Experts, Team Leads and Supervisors on any modification of processes.

  • The trainer will need to utilize both group and one-on-one training to teach procedures, essential regulations, responsive customer service, etc.

  • Reinforce the sense of urgency involved in handling dated materials and in organizing their work to accomplish team and departmental goals.
  • Serve as a general subject matter expert for all employees through training programs,  and answering individual questions.
  • Work closely with peers, Success Lead, QA and Operations to determine trainee needs and communicate trainee progress regularly
  • Generate ideas and training classes to enhance the overall WSS program
  • Conduct client training, when needed, and answer client questions specific to the courses.
  • Effectively communicate important procedural and technology updates to WSS
  • Act as a vehicle for Change Management by identifying training needs and areas of risk for WSS related to upcoming procedural and technical changes

What experience you will need:

  • Leadership ability and ability to motivate others
  • Strong verbal and written communication skills, outstanding presentation skills with groups of all sizes
  • Ability to break complex concepts down so that internal and external clients can understand them
  • Excellent customer service skills and exceptional levels of patience
  • Ability to use different methods or take different approaches as required by each unique trainee
  • Must have the capacity to read, understand, and correctly apply regulations and departmental standard operating procedures
  • Ability to work both independently and within the teams.
  • Excellent organizational skills and a high level of decision making skills
  • Ability to flourish in an environment that requires you to deal with multiple issues concurrently and change plans without a great deal of notice
  • Build relationships and successfully interact with clients and individuals within all levels of Equifax
  • Must set an example for professional behavior and adherence to policies.
  • Ability to break down complex, technical processes for trainees so that they can assist customers effectively
  • Technical training experience required, with ideal candidate knowledgeable on multiple EWS roles
  • Bachelor’s Degree, with advanced degrees and/or training certifications a plus
  • Prior leadership, presentation, and training experience required
  • Technical experience with databases, data files, logs, configurations, and troubleshooting preferred

What sets you apart:

  • Proficiency in Windows based technology and the Microsoft Office suite of applications
  • Use of presentations aids (projectors, power point, etc)
  • Instructional design, graphic design, or material development skills a plus
  • Thorough knowledge of all Equifax WSS applications

We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.

Are you ready to power your possible?  Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!

Equifax is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Who is Equifax? 

At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence. ​​​​​​​ 

We work to help create seamless and positive experiences during life’s pivotal moments: applying for jobs or a mortgage, financing an education or buying a car. Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees. Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best.