Sales Support Consultant - Intermediate
Marketing & Communications, Customer Service, Sales & Business Development
St. Louis, MO, USA
Posted on Thursday, November 16, 2023
Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.
The Sales Support Specialist is a problem solver providing point support to the Account Team from pre-sales through post-sales deployment, including sales information management, contracting, account set-up, onboarding, billing, and reporting.
What you'll do:
Scale Customer Engagement of Sales Team
Maximize Sales resources’ selling time by taking on back-office tasks
Connect with and coordinate internal resources to streamline contract-to-boarding processes
Support issue resolution around billing and general customer service
Assist with inquiries regarding billing, pricing, contracts, reporting and research
Perform Sales administrative tasks (revenue tracking, etc.)
Review and monitor sales leads
Proactively collaborate with clients to research, implement, and monitor programs that support applications and business goals to ensure a positive relationship.
Conduct research to communicate findings/solutions to assist sales representatives with maintaining and expanding strategic client base and revenue.
Maintain tools to support the Sales teams
Generate Client reporting and Client dashboards
Support efforts to address past due invoices and customer service issues, execute work orders, and ensuring appropriate filing of contracts with legal
Coordinate with Customer Success Managers to support Customer training
Guide Sales in entering accurate forecasts in CRM tool, generate reports for forecast and weekly-monthly reports
Analyze sales performance records, interpret results
Review quarterly compensation for accurate payout
What experience you need:
2-5 years of sales support and/or customer service experience
Bachelors degree preferred
What could set you apart:
Experience using Salesforce
Billing support experience
Masters or advanced degree preferred
We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.
Are you ready to power your possible? Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!
Equifax is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Primary Location:USA-St. Louis-Lackland
Function:Function - Sales Support