Client Service Center Representative - Tax Form Management

These roles are 100% onsite in our Earth City Customer Service Center.

What you’ll do

• Work with each contact to establish rapport with and gain the confidence of the caller. Deliver excellent customer service and strive to exceed customer expectations.

• Partner with the internal business area and Internal Service Center teams for technical matters and client issue resolution, escalating issues through appropriate methods.

• Document details of client interaction into the system while on the phone. Ability to follow a script when conversing with callers

• Follow security processes & procedures at all times when handling calls due to the visibility of personal data

• Accurately communicate call and/or special project status to supervisor.

What experience you need

• High School diploma or GED.

• 6 month minimum experience in any job with attention capturing details while engaging with customers or callers. Example: mortgage industry, tax preparation services, insurance claims.

• Ability to organize work duties and perform job functions independently preferred

What could set you apart

• Ability to handle a high volume of work and work under deadlines

• Ability to follow policies and procedures; complete administrative tasks correctly and on time.

• Must be able to understand and use new technologies quickly and ability to type 35 WPM.