Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.

The Consumer Care Representative is our consumers’ first point of contact, this position is responsible for taking inbound calls from consumers to educate, answer questions, provide information, and resolve disputes. This position also has the opportunity to offer and sell Equifax products, after resolving their concerns, in order to help meet their financial goals and needs. This position plays an essential role in ensuring a best in class customer experience in support of our goal to be the most consumer-friendly credit reporting agency (CRA).

This position is in office Monday - Friday, pays $17.50 an hour plus Incentives and offers paid training.

What you’ll do

• Answer inbound calls from Equifax consumers regarding their credit report

• Talk to consumers to resolve their questions or concerns and to ensure the accuracy of their credit file

• Provide support and education regarding credit information, credit file interpretations and Equifax products

• Where appropriate, offer Equifax products over the phone or direct the consumer online for more information

• Resolves customer issues and answers questions to ensure a positive customer experience

• Be an active member on a team that is dedicated to making a positive impact with our consumers, in a highly collaborative and supportive environment

What experience you need

• High school diploma required

• Experience supporting customers via phone, online, chat or in-person

• Available to attend 6 weeks of training on a fixed schedule

• Ability to be Dependable for work schedule, and work on-site 5 days a week

• Passion for serving customers and taking ownership of the customer experience

• Attention to detail and ability to be vigilant with customer privacy and data security

• Ability to solve problems, display empathy and easily build rapport with Customers

• Emotional intelligence, excellent written and verbal communication skills

• The ability to exercise courtesy and patience to create and maintain positive consumer relations

• Effective analytical, problem-solving and comprehension skills

• The ability to type efficiently and accurately (minimum 20 WPM)

• Ability to work collaboratively in a team environment

• Ability to adapt in a fast-moving environment

• Must be customer service oriented (empathetic, responsive, patient, conscientious and solution-oriented)

• Be a great team player by always being present when scheduled, and adhering to regulations and procedures

• Willingness to to perform and meet minimum expectations in a sales environment

What could set you apart

• Previous experience in Contact Centers and/or Customer Service role

• Previous experience in a sales environment

We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.

Are you ready to power your possible? Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!

Primary Location:

USA-Atlanta-One-Atlantic-Center

Function:

Function - Customer Service

Schedule:

Full time