Working in our Employment Tax Services team, you will act as a point of contact for both clients and state agencies, helping with administration for our client unemployment accounts across the United States.

What you’ll do:

• You will accurately produce and verify system generated client letters, rate projections, tax rate notices, and annual reports

• You will investigate and resolve state debit/credit notices and miscellaneous documents and send them to the client

• You will update the client database (i.e. add-ons, client changes, etc.) and serve as a liaison between clients, state agencies, and field operations

• Ability to comprehend and complete Change of Status (COS) form and lay-off/claims impact study with a Manager’s assistance

• You will accurately complete unemployment and withholding registration and transfer paperwork for 1-2 assigned states

What experience you need

• An Associate’s degree or equivalent experience in a customer-facing role within a professional office environment (e.g. corporate customer service, help desk, etc.)

What could set you apart

• Bachelor’s degree or equivalent experience in tax planning and with verification of tax rates preferred

• Understanding of a Quarterly Contribution Report (QCR) and how it is used

• You possess excellent written and verbal communication skills, interpersonal skills, and are able to build positive relationships at all levels of the organization

• Excellent organizational, decision-making, and prioritization skills, including a proven ability to multi-task

• Proficiency with Windows and Microsoft Office PC applications, including Word, Excel, and Outlook

• You have an aptitude for mathematics, the ability to comprehend technical information, and can apply these skills in a professional setting

• You have the ability to provide exceptional customer service, while handling dated materials and adhering to strict deadlines

• You will need to be resourceful, with the ability and initiative to research issues and escalate as necessary

• You have experience in maintaining data and spreadsheets and the ability to pick up new systems quickly

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