Client Service Center Representative - Tax Form Management

$17.75/hr regular wage

Equifax is looking for seasonal skilled Customer Service Representatives to join our team in Earth City. A Client Service Center Representative (Inbound) is responsible for effectively responding to inquiries regarding Equifax Workforce Solutions services and automated systems that enter the Customer Service Center via phone, e-mail, etc. Inbound agents provide support for our client’s and their employees.

These roles are 100% onsite in our Earth City Customer Service Center.

What you’ll do

● Work with each contact to establish rapport with and gain the confidence of the caller. Deliver excellent customer service and strive to exceed customer expectations.

● Partner with the internal business area and Internal Service Center teams for technical matters and client issue resolution, escalating issues through appropriate methods.

● Document details of client interaction into the system while on the phone. Ability to follow a script when conversing with callers

● Follow security processes & procedures at all times when handling calls due to the visibility of personal data

● Accurately communicate call and/or special project status to supervisor.

What experience you need

● High School diploma or GED.

● 6 month minimum experience in any job with attention capturing details while engaging with customers or callers. Example: mortgage industry, tax preparation services, insurance claims.

● Ability to organize work duties and perform job functions independently preferred

What could set you apart

● Must possess the ability to function in a fast-paced, demanding, high growth environment, and be client-satisfaction oriented.

● Strong listening skills and must show excellent attention to detail.

● Must maintain the highest level of integrity, courtesy, and respect while interacting with clients, Equifax employees, and business contacts.

● Must adhere at all times to security requirements.

● Must exhibit strong organizational, problem-solving, and analytical skills.

● Must have experience with email and be able to navigate with common desktop software such as Outlook or Gmail

● Must have excellent listening, oral, and grammatical communication skills.

● Must be able to understand and use new technologies quickly.