Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.

This position's primary role is to provide day-to-day technical support to internal staff through in-person interaction in the office 5 days per week. Plus heavy focus on: laptop imaging, provisioning of new systems, Audio/Visual support, mobile phone provisioning, and printer maintenance. This includes troubleshooting laptop, mobile phone and printer problems. Integral to the role is being able to provide this technical support to our customers(employees) with the highest possible level of customer service.

What you’ll do

• Assist with Technical Support to walk up customers at a TechBar.

• Contribute with Installation of End User Computing devices in offices and cubes.

• Deliver new equipment (laptops & accessories) within agreed service levels.

• Perform the Asset Disposition process by removing hard drives and recording serial numbers in the asset management system to meet corporate and local requirements.

What experience you need

• 0-2 years of experience in the role

• Associate's degree in a relevant field is strongly preferred or equivalent experience

• Basic knowledge of IT Fundamentals

• Cloud Certification Strongly Preferred

.

What could set you apart

• Technical school degree, Associate’s degree, bachelor’s degree or equivalent experience

• CompTIA A+ and/or Microsoft certification is desirable, but not required

• Google Workspace (Docs, Sheets, Slides, etc), mac and/or JAMF experience

• Work closely with customers to troubleshoot and resolve requests or problems associated with hardware, software, and network access

• Good customer focus, with ability to deliver outcomes & promises

• Good troubleshooting skills and problem solving skills

• Software troubleshooting skills

• Demonstrated operating knowledge of the following:

Windows 10, laptop, desktop, & mobile devices,

General knowledge of desktop & Cloud applications, e.g. G-Suite

#LI-Onsite

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We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.

Are you ready to power your possible? Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!

Primary Location:

USA-St. Louis-Rider TrailUSA-St. Louis-Lackland

Function:

Function - Tech Engineering and Service Ops

Schedule:

Full time