Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.

Equifax Workforce Solutions is hiring a Operations Fulfillment Supervisor to supervise, lead, coach, and train team members, as well as be the team subject matter expert for Research Operations processes and procedures.

What you’ll do

• Supervise, lead, coach, and train team members, as well as be the team subject matter expert for Research Operations processes and procedures. Role may be aligned to one of multiple verticals.

• Make appropriate recommendations to specialists on performance and opportunities for growth.

• Implement and enforce data quality control procedures, including regular audits, research, and verification processes.

• Organize and direct daily activities regarding all operations that support KPI metric obtainment.

• Serve as a primary point of contact for our users, focusing on resolving complex inquiries and efficiently escalating critical issues.

• Continuously monitor chat conversation to promptly and accurately respond to user inquiries, questions, and requests for information

• Provide resources to support staff members to identify trends and gaps for individual and operation wide enhancements

• Analyze data trends and identify areas for improvement or potential bottlenecks

• Onboard and train / cross train data fulfillment associates on company policies, procedures, and relevant software and procedures.

• Develop training materials and resources to support ongoing team development.

• Ensure strict adherence to data privacy, confidentiality, and security protocols

• Maintain the integrity and security of all data

What experience you need

• Experience working in high document processing environments

• Leadership experience or a background in leading or supporting team performance.

• Minimum of 12 months in the current position.

• Minimum B2 or higher level of English proficiency.

• Minimum of a Bachelor's degree or equivalent diploma or a combination of experience.

• No disciplinary actions within the last 3 months and not currently part of a Performance Improvement Plan (PIP).

What could set you apart

• Previous experience or familiarity with Unemployment Insurance and the Unemployment Claims process

• Proficiency in Google Suite

• Previous experience managing back office work

• Knowledge of coaching methodologies, strong communication skills, effective time management abilities, a customer-centric approach, and an understanding of process improvement principles.

• Knowledge and understanding of relevant KPIs for Back Office environments.

• Familiarity with tools such as Tableau, CCAIP, Workfront, and Workday

• Demonstrated ability to analyze issues, determine appropriate solutions, and resolve sensitive problems effectively.

We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.

Are you ready to power your possible? Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!

Primary Location:

USA-St. Louis-Rider Trail

Function:

Function - Fulfillment / Operations

Schedule:

Full time