Customer Service Associate (Court Researcher)
Equifax
Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.
We are looking for Court Research Associates to join our growing team in West Des Moines! This individual will perform basic analysis of public records from disparate sources including web-based public portals, court access systems and/or verification portals/systems ensuring accurate public record information is included in our databases and/or provided to our clients according to internal company standards.
This is an onsite position located in West Des Moines, Iowa.
What you’ll do
Complete data entry and verify data and information using standard a verification processes
Validate/complete and document requested data through phone, fax or email contact
Analyze and research more in-depth data of information requested, utilizing appropriate resources
What experience you need
At least 1 year of customer service experience
Understanding of PC functions, including Windows-based applications (Word, Excel, PowerPoint),
Google Suite applications and the ability to learn/understand internal Verification Services technology/systems
What could set you apart:
Strong proficiency in understanding county court records, the nature of county criminal offenses and how they progress through the criminal justice system, and the nuances and differences across varying jurisdictions.
Experienced within a high-volume, contact center environment
#LI-BJ1
We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.
Are you ready to power your possible? Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!
Primary Location:
USA-Des MoinesFunction:
Function - Fulfillment / OperationsSchedule:
Full time