The Sales Support Specialist is a problem solver providing point support to the Account Team from pre-sales through post-sales deployment, including sales information management, contracting, account set-up, onboarding, billing, and reporting.

This position is hybrid and requires in-office presence with the team Monday-Wednesday.

What you will do

• Scale customer engagement of sales team

• Maximize sales resources’ selling time by taking on back-office tasks

• Connect with and coordinate internal resources to streamline contract-to-boarding processes

• Support issue resolution around billing and general customer service

• Assist with inquiries regarding billing, pricing, contracts, reporting and research

• Perform sales administrative tasks (revenue tracking, etc.)

• Review and monitor sales leads

• Proactively collaborate with clients to research, implement, and monitor programs that support applications and business goals to ensure a positive relationship.

• Conduct research to communicate findings/solutions to assist sales representatives with maintaining and expanding strategic client base and revenue.

• Maintain tools to support the sales teams

• Generate Client reporting and Client dashboards

• Support efforts to address past due invoices and customer service issues, execute work orders, and ensuring appropriate filing of contracts with legal

• Coordinate with Customer Success Managers to support Customer training

• Guide sales in entering accurate forecasts in CRM tool, generate reports for forecast and weekly-monthly reports

• Analyze sales performance records, interpret results

• Review quarterly compensation for accurate payout

What experience you need

• 2-5 years of sales support and/or customer service experience

• Bachelor's degree

• Technical proficiencies

• Consistent with Equifax’s 3/2+2 flexible work framework, a willingness to work Tuesday, Wednesday, Thursday in Equifax’s Atlanta-based office

What could set you apart

• Tech or software, platform skills

• Intellectually curious and insights driven

• Delivers results and plays to win

• Drives excellent execution

• Has a sense of urgency, agility, and grit

• Leads with integrity, and be personally accountable

• Exceeds customers’ expectations every day

• Works together as one aligned global team (#OneEquifax)

• Takes initiative to develop yourself and help others grow

• Values diversity of experience and thought