Company

Federal Reserve Bank of Kansas CityWhen you join the Federal Reserve – The nation’s central bank – you’ll play a key role, collaborating with leading tech professionals to strengthen and protect our economic, financial and payments systems. We dedicate more than $1 billion to technology each year to support the Federal Reserve and our economy, and we’re building a dynamic and diverse team for our future. Bring your passion and expertise, and we’ll provide the opportunities that will challenge you and propel your growth – along with a wide range of benefits and perks that support your health, wealth, and life.

Federal Reserve Financial Services (FRFS) delivers a suite of payments services to financial institutions via FedLine® Solutions, Fedwire®, National Settlement Service (NSS), FedCash®, FedACH®, and Check Services. We are currently leading a strategic effort to transform FRFS to a national, enterprise-focused organization. Over time, FRFS will offer an increasingly integrated set of Federal Reserve payment services, incorporating the FedNowSM Service upon its market entry in 2023. Through our evolved structure, we will meet the needs of the marketplace for new products and services more quickly, we will seek to provide a more robust and unified customer experience across our financial service offerings, and we will create new career growth opportunities for FRFS staff.

We are seeking leaders to set the vision, strategy, values, and priorities that enable FRFS to achieve its mission. Our leaders must demonstrate a strategic, action-oriented mindset focused on intellectual curiosity, agility, accountability, and the ability to drive innovation through experimentation. To achieve our vision for a people-focused organization with a strong collaborative and innovative culture, we expect our leaders to champion an inclusive environment and demonstrate our values in how we work and interact with each other and our broader community.

About the Role:
Federal Reserve Financial Services has an immediate opening for a Technical Analyst – Experienced/Senior (based on experience).This role provides testing support for our external customers across an array of testing campaigns, ensuring the safety and integrity of the service. The ideal candidate will build strong relationships directly with our customers and provide outstanding service.

Key Activities:

• Oversee customer application testing initiatives involving the Fedwire Funds and Fedwire Securities services, for those customers who access Fedwire services via FedLine Direct (FLD) and/or FedLine Advantage (FLA) channels

• Direct testing activities (Depository Institution tests, Operational Readiness Tests, or special testing campaigns), broker complex relationships with customers, and troubleshoot issues. Accountable for testing communication and issue escalation.

• Actively engage our customers (primarily external) to understand their emerging testing needs. Represent the Voice of the Customer (VOC) for product development.

• Develop test strategies and leverage standard and consistent approaches for testing

• Oversee the Depository Institution Testing environment (DIT) and escalate issues and concerns

• Provide Saturday (pre-production) support for customers performing Operational Readiness Testing (ORT) and support for customers performing regular testing in our DIT environment

• Mentor junior staff and promote a learning culture

• Identify and drive continuous improvement opportunities

Qualifications:

• Typically requires at least 3-6 years of relevant experience

• Associate's degree or Bachelor's degree from an accredited college or university, or equivalent combination of directly related education and/or experience is required based on job level

• Previous experience working in Financial Services or the Banking industry

• Prior work experience supporting testing initiatives

• Experience with experiential (user) testing and working with external parties (DIs, vendors, etc.)

• Understanding of payments systems or systems with equivalent complexity required

• Understanding of integration software (messaging, file, or API) accompanied with an inquisitive and persistent mindset required to successfully troubleshoot issues

• Prior experience working with Kanban for managing workflow as well as exposure to Agile methodologies desired

• Knowledge of one or more of the key support tools and applications is highly preferred (I.e. BMC Patrol, LCD, Lighthouse, Funds or Securities applications)

• Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

*This position is a hybrid role and will be subject to be onsite at an FRB location.

This position has additional screening requirements due to the information accessed while performing the job. These additional screenings would be initiated at the time of offer acceptance and can take up to a couple of months to be completed. You can begin work before the screening is completed; however, continued employment is contingent on acceptable screening results. The areas screened may include education/employment verification, criminal history, credit history, and reference checks.

We offer benefits that go beyond the basics, featuring:

· Market-leading Medical, Dental, and Vision Insurance

· Competitive Compensation

· Flexible Work Environment

· 401k/Thrift Plan

· Tuition Reimbursement

· Professional Development Opportunities

· 401k/Thrift Plan

· Pension Plan

· Flexible Spending Accounts

· Life Insurance

· Vacation & Personal Time

· Paid Holidays

· Parental Leave

· Adoption Assistance

· Onsite Fitness Center

· Onsite Cafeteria

· Free Parking

· Additional Convenience Benefits, Discounts and More…

*Subject to change based on district

Certain eligibility requirements apply.

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Full Time / Part Time

Full time

Regular / Temporary

Regular

Job Exempt (Yes / No)

Yes

Job Category

Information Technology

Work Shift

First (United States of America)

The Federal Reserve Banks believe that diversity and inclusion among our employees is critical to our success as an organization, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

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