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Tech Solutions Admin

Federal Reserve Bank of Atlanta

Federal Reserve Bank of Atlanta

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Omaha, NE, USA
Posted on Saturday, October 7, 2023


Federal Reserve Bank of Kansas CityThe Federal Reserve Bank of Kansas City is seeking an Infrastructure Specialist to provide technical support to customers and software developers of a highly complex Stored Value Card (SVC) payment system in support of the Department of Treasury. This role will provide technical support to maintain a test lab that will simulate shipboard network environments for software testing and troubleshooting of servers, kiosks, and point of sale devices. Additionally, this role will support a complex remote patch management process and work closely with IT Security Specialists to support vulnerability management functions and security compliance testing. Qualified candidates will excel in providing operational technical support in complex and dynamic circumstances.

Key Activities:

  • Responsible for the effective management and efficient utilization of technical resources.

  • Designs, analyzes, develops, and implements new automated systems and modifies existing applications to meet goals.

  • Provides a variety of third-level help desk and end-user services including PC and server support; troubleshooting/resolution of complex problems; and equipment planning, procurement, configuration, and deployment.

  • Designs, implements, and monitors the infrastructure to ensure local area network (LAN)/wide area network (WAN) and telecommunications equipment is sufficient/effective to meet goals.

  • Performs troubleshooting to isolate and diagnose unique or complex network problems.

  • Prepare and submit Network Boundary Requests to the enterprise network provider for configuration changes to a boundary switch in support of testing requirements.

  • Install and de-install server equipment as required to support testing requirements.

  • Support a remote patch management system to support scheduled software updates and information assurance compliance requirements.

  • Maintain a configuration management program for all lab equipment.


  • Typically requires at least 6 years of relevant experience.

  • Associate degree in information technology or a closely related field from a technical/vocational school, an accredited college or university, or equivalent combination of directly related education and/or experience.

  • Senior understanding of subject. Has in-depth and/or breadth of knowledge in discipline.

  • Performs work independently with limited supervision and direction. Serves as a resource for less experienced staff.

  • Works independently; applies high-level technical skills and expertise to complex business systems and problems.

  • Travel – Up to 15% once steady state operations are achieved; more significant travel of approximately 25% will be required during the initial transition period.

  • This position requires Top Secret or Secret clearance due to the information accessed while performing the job. These screenings would be initiated at the time of offer acceptance. Employment can begin before the full screenings are completed; however, continued employment is contingent on acceptable screening results. United States citizenship is required for this position.

  • United States citizenship is required for this position.

  • Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

  • We offer benefits that go beyond the basics, featuring:

    · Market-leading Medical, Dental, and Vision Insurance

    · Competitive Compensation

    · Flexible Work Environment

    · 401k/Thrift Plan

    · Tuition Reimbursement

    · Professional Development Opportunities

    · 401k/Thrift Plan

    · Pension Plan

    · Flexible Spending Accounts

    · Life Insurance

    · Vacation & Personal Time

    · Paid Holidays

    · Parental Leave

    · Adoption Assistance

    · Onsite Fitness Center

    · Onsite Cafeteria

    · Free Parking

    · Additional Convenience Benefits, Discounts and More…

    *Subject to change based on district

    Certain eligibility requirements apply.

    Follow us on LinkedIn, Instagram, Twitter, and our YouTube channel - Kansas City Fed

Full Time / Part Time

Full time

Regular / Temporary


Job Exempt (Yes / No)


Job Category

Information Technology

Work Shift

First (United States of America)

The Federal Reserve Banks believe that diversity and inclusion among our employees is critical to our success as an organization, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

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