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Federal Reserve Bank Equipment Specialist

Federal Reserve Bank of Atlanta

Federal Reserve Bank of Atlanta

Omaha, NE, USA
Posted on Wednesday, October 18, 2023

Company

Federal Reserve Bank of Kansas CityAs a part of the nation’s central bank, the Federal Reserve Bank of Kansas City supports a safe, sound, and stable financial system. We work within diverse communities throughout our region and nation to support the Bank’s mission and foster understanding of our economy, the payments system, and financial institutions for all Americans.

Together, we serve the public and each other in an innovative environment that values the highest ethical standards. Our organizational values of Integrity, Service, Growth and Development, Innovation, and Inclusion anchor us in everything we do. Here you’ll find support to grow your career with a diverse team, united in a clear and common purpose.

About the Role:
The Federal Reserve Bank is seeking an Equipment Specialist to join the Stored Value Card (SVC) department. As our Equipment Specialist you will perform day-to-day end user operations support that allows SVC to maintain a payment system in support of the Department of Treasury. This payment system is utilized by personnel at Army, Air Force, and Marine bases in the United States and peacekeeping bases overseas. You will be relied upon to perform a variety of activities that include configuring equipment, evaluating and installing new hardware and software, monitoring and troubleshooting equipment and systems, and providing end user support.

To be successful in this position you will need to acquire and maintain a solid understanding of SVC business second-level application production and testing support as well as excel in providing operational technical support in complex and dynamic circumstances. This is a great position for those that are interested in using and learning new/emerging technology relating to supporting laptops, Point of Sale (POS) devices, and other payment system devices.

Location/Schedule:
Candidates must live in the Omaha area. Remote candidates will not be considered. This position will require you to work on-site nearly 100% of the time and regularly work some weekends and evenings.

Important Activities:

  • Partner with other IT teams as needed to troubleshoot, resolve, and document incidents.

  • Provide technical support (typically 2nd or 3rd level support) by troubleshooting, resolving, and documenting incidents related to the end-user, systems, applications, and/or hardware.

  • Evaluate, recommend, and/or implement new hardware and software products to business areas/customers to improve efficiency, reliability, or to provide new services. May perform procurement activities.

  • Install, update, maintain, monitor, and test the operation of systems and applications, including, but not limited to, vulnerability management, change/problem management, and/or asset management.

  • Track all incoming supply requests.

  • Assist with build, configuration, and testing of EagleCash and One-Card equipment being deployed to Continental United States (CONUS) and Outside Continental United States (OCONUS) locations, within predetermined Service Level Agreement (SLA) timelines.

  • Recover financial transactions from returning equipment in a timely manner.

  • Assist with repairs, clean and refurbish returned equipment.

  • Maintain an accurate inventory of supplies/equipment and generate appropriate and timely inventory reports.

  • Prepare items for shipment and associated paperwork.

  • Provide technical support to Treasury and military service equipment sustainment teams, including travel to military bases when required.

  • In some areas, may be required to provide on-call support as needed, which might necessitate additional work outside of normal business hours.

  • Ability to lift 50lbs

What we look for:

  • Ability to work under clearly defined guidelines with direct supervision.

  • Strong multi-tasking, customer service, and communication skills, including the ability to explain technical concepts to end-users.

  • Strong technical troubleshooting skills and a working knowledge of current technologies.

  • Good working knowledge of multiple hardware/software platforms and applications.

Required Qualifications:

  • Typically, does not require any previous relevant experience.

  • Associate’s degree in information technology or a closely related field from a technical/vocational school, an accredited college or university, or equivalent combination of directly related education and/or experience.

  • United States citizenship is required for this position.

Preferred Qualifications:

  • At least one year of user systems support experience.
  • Two years of hands-on desktop/end-user support experience. Experience can include working in a call center-based IT oriented environment that is engaged in installing/de-installing IT hardware and software, troubleshooting, and repairing PC hardware/software, mobile computing devices, and provided network maintenance.
  • Candidates with experience working with the Department of Defense Information Network (DoDIN) including the telecommunications services and infrastructure that support tactical ground forces.

  • Experience working with military information technology experience and/or payment system technology.

    This position has additional screening requirements due to the information accessed while performing the job. These additional screenings would be initiated at the time of offer acceptance and can take up to a couple of months to be completed. You can begin work before the screening is completed; however, continued employment is contingent on acceptable screening results. The areas screened may include education/employment verification, criminal history, credit history, and reference checks.

    United States citizenship is required for this position.

    We offer benefits go beyond the basics.

    As an organization that deeply values its employees, we offer a robust set of financial, professional development, and personal benefits that go beyond the basics, featuring both a 401k/thrift plan with a generous company-match on employee contributions as well as a defined benefit pension plan and more.

    Depending on location, additional onsite amenities may include an onsite fitness center; onsite cafeteria with healthy and affordable food options; and additional onsite convenience benefits, discounts on a variety of goods and services.

    Specific Benefits include:

    • Market-leading Medical, Dental, and Vision Insurance

    • Tuition Reimbursement

    • 401k/Thrift Plan

    • Pension Plan

    • Flexible Spending Accounts

    • Life Insurance

    • Vacation & Personal Time

    • Paid Holidays

    • Parental Leave

    • Adoption Assistance

    • Onsite Fitness Center

    • Onsite Cafeteria

    • Additional Convenience Benefits, Discounts and More…

    Follow us on LinkedIn, Instagram, Twitter, and our YouTube channel - Kansas City Fed.

    Full Time / Part Time

    Full time

    Regular / Temporary

    Regular

    Job Exempt (Yes / No)

    Yes

    Job Category

    Information Technology

    Work Shift

    First (United States of America)

    The Federal Reserve Banks believe that diversity and inclusion among our employees is critical to our success as an organization, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

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