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Site Reliability Analyst

Federal Reserve Bank of Atlanta

Federal Reserve Bank of Atlanta

IT
St. Louis, MO, USA
Posted on Wednesday, November 1, 2023

Company

Federal Reserve Bank of St. LouisWorking closely with a dedicated team comprised of operational support, developers, testers, business analysts, product owners, and scrum masters to prioritize, refine, and deliver quality solutions for federal program agencies.

Interacts with Site Reliability Engineers (SREs) to provide application technical support for off-the-shelf Cloud technology solutions, including application monitoring, application tuning, troubleshooting, resolution of complex technical issues, and development of standard maintenance procedures.

Consult with developers on issues related to software development and work with architects to define server configuration settings; lead the migration of code through staging environments to production and provide assistance to software quality assurance technicians during system acceptance testing. (Hybrid or Fully remote)

Responsibilities

Provide technical support for business operations and application development lifecycle to ensure application availability in all environments.

Integrate agile approach to application support that helps build, test, deploy, and monitor applications with speed, quality, and control.

Troubleshoot complex system issues and prepare customer communications to include ongoing status updates, business impact and root cause analyses to comply with service level agreement (SLA).

Manage request, incident, change activities (scheduling, approvals, customer communications, changes tickets, documentation, etc.).

Ensure application maintains operational processes to support security, audit and business continuity compliance.

Work directly with federal agencies, financial institutions, and vendors to resolve complex application and interface issues.

Participate in on-call rotation (24x7) shared amongst all team members.

Qualifications

  • AWS certification or commensurate work experience

  • B.A., B.S. or other baccalaureate/undergraduate degree with a major or specialized courses in: Computer Science, Information Systems or related fields of study

  • At least 5 years' experience required required

  • Understand and can trace transaction, batch, and file processing flows.

  • In-depth knowledge and ability to execute and write ad-hoc database scripts

  • Strong technical skills with the ability to coordinate, manage, and ensure the success of deployments

  • Ability to analyze technical issues and communicate with technical and non-technical audiences

  • Strong communication skills; verbal and written with the ability to articulate clear and concise instructions and resolutions

  • Excellent problem solving, organizational, and analytical skills

  • Experience with tools such as Jira, Everbridge, Apptio, CloudWatch, DBHawk, etc.

  • 5% Travel

  • US Citizen

Total Rewards

Bring your passion and expertise, and we'll provide the opportunities that will challenge you and propel your growth—along with a wide range of benefits and perks that support your health, wealth, and life.

Salary: $87,100-$111,000

In addition to competitive compensation, we offer a comprehensive benefits package that all brought together in a flexible work environment where you can truly find balance:

  • Generous paid time off

  • Flexible on-site work arrangements

  • Tuition & Training assistance/reimbursement

  • 401(k) match & Annuity/Pension fund

  • Top-notch health care benefits

  • Child and family care leave

  • Professional development opportunities

  • And more...

Ranked as the #2 Top Workplace in the St. Louis Region in 2020, the Federal Reserve Bank of St Louis is committed to building an inclusive workplace, where employees' diversity—in age, gender, race and ethnicity, sexual orientation, gender identity or expression, disability, and cultural traditions, religion, life experiences, education and socioeconomic backgrounds—are recognized as a strength. Learn more about the Bank and its culture; check out our Careers Site.

The Federal Reserve Bank of St Louis is an Equal Opportunity Employer.

Full Time / Part Time

Full time

Regular / Temporary

Regular

Job Exempt (Yes / No)

Yes

Job Category

Information Technology

Work Shift

First (United States of America)

The Federal Reserve Banks believe that diversity and inclusion among our employees is critical to our success as an organization, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

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