Treasury Services Call Center Agent II
Federal Reserve Bank of Atlanta
CompanyFederal Reserve Bank of DallasWe are dedicated to serving the public by promoting a strong financial system and a healthy economy for all. These efforts take a team of dedicated individuals doing many different jobs. Together we’re creating a workplace where talented people can thrive, and we welcome your unique background and perspective to help present the best possible solutions for our partners.
About the Role:
The Federal Reserve Bank of Dallas is seeking a versatile Treasury Services Call Center Agent II to answer incoming calls from customers to take enrollments for direct deposit of their federal benefit payments, answer general inquiries and questions, troubleshoot problems and provide information. As the Call Center Agent you will process customer orders, bills and accounts, and applications for service, maintenance and termination.
Provide timely responses to customer inquiries by telephone and/or e-mail in an in- or outbound service center, consistent with service and quality standards
Use a computer and telecommunications technology to communicate with customers, while using a Web-based application to process all calls accurately, professionally, concisely and timely
Identify, document, and resolve unique issues in a resourceful and independent manner on behalf of the customer
Process off-line work accurately and in a timely manner
Actively participate in training and team meetings
Comply fully with all applicable Information Security guidelines, and Treasury guidelines and procedures
A high school diploma
Two years’ experience in a related job
Skill in oral and written communication
Skill in customer relations, including the ability to remain composed and patient
Skill in active listening, understanding others, and problem resolution
Possesses basic PC skills
Possesses excellent time management skills
Ability to use discretion and take initiative
Ability to work in a team environment
Ability to multi-task, learns and retains processes quickly
Equivalent education and/or experience may be substituted for any of the above requirements
Our total rewards program offers benefits that are the best fit for you at every stage of your career:
Comprehensive healthcare options (Medical, Dental, and Vision)
401K match, and a fully funded pension plan
Paid vacation, holidays, and volunteer hours; flexible work environment
Generously subsidized public transportation and free parking
Annual tuition reimbursement
Professional development programs, training and conferences
This position may be filled at various levels based on candidate's qualifications as determined by the department.
This role allows for the employee to work in a hybrid manner with some work conducted onsite at the Federal Reserve work location and some work conducted remotely. Specific schedule details will be discussed during the recruitment process.
By federal law, this position requires that you are a U.S. citizen.
The Federal Reserve Bank of Dallas is proud to be an Equal Opportunity Employer that believes in the diversity of our people, ideas and experiences, and we are committed to building an inclusive culture that represents the communities we serve.
If you need assistance or an accommodation due to a disability, please notify your Talent Acquisition Consultant.
Full Time / Part TimeFull time
Regular / TemporaryRegular
Job Exempt (Yes / No)No
Work ShiftFirst (United States of America)
The Federal Reserve Banks believe that diversity and inclusion among our employees is critical to our success as an organization, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.