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Georgia Fintech Academy
Georgia Fintech Academy

IT Product Support Associate

Federal Reserve Bank of Atlanta

Federal Reserve Bank of Atlanta

IT, Product, Customer Service
New York, NY, USA
Posted on Thursday, May 23, 2024


Federal Reserve Bank of New YorkWorking at the Federal Reserve Bank of New York positions you at the center of the financial world with a unique perspective on national and international markets and economies. You will work in an environment with a diverse group of experienced professionals to foster and support the safety, soundness, and vitality of our economic and financial systems.

The Bank believes in work flexibility to balance the demands of work and life while also connecting and collaborating with our colleagues in person. Employees can expect to be in the office a couple of days per week as needed for meetings and team collaboration and should live within a commutable distance.

What We Do:

Enterprise Support (ES) in the Technology Group delivers technology services across the Bank and works with technology service providers within FRBNY, the Federal Reserve’s National IT and other external service providers to support the technical operations of internal business lines as well as The U.S Treasury’s Bureau of the Fiscal Service and Office of Debt Management.

The Treasury Automated Auctions Processing System (TAAPS) is the means by which primary dealers and other Depository Institutions purchase Treasury marketable securities (Bills, Notes and Bonds) at auction. In support of the Auction Process, the Treasury’s Office of Debt Management operates an analytical system called TDMS (Treasury Debt Management System) which is used to forecast US government expenses including existing debt obligations. The FRBNY Technology Group ES Discount Window and Supervision team provides technical support for both TAAPS and TDMS, as well as applications used by the Supervision Group in the Bank. The team in close partnership with the FRBNY Markets Treasury Auction (TA) staff to execute Treasury auctions while acting as fiscal agent to the U.S Treasury. The team also is an integral part of the Supervision Agile Squad. We are seeking a motivated IT Support Associate to support the operational and testing activities related to the Treasury and Supervision applications. The IT Support Associate will be expected to coordinate operational support activities, inclusive of their underlying infrastructure components, provide daily application support and monitoring, engage in Squad ceremonies, as well as the support and execute non-functional test cases.

This position will also be engaged in Cloud migration efforts for both Treasury and Supervision applications.

You will report to the Application Support Manager.

Your role as an IT Product Support Associate:

  • Represent TG ES Operations and attend all meetings inclusive of standups, Project Increment planning, Agile scrum ceremonies, architectural design discussions, etc.
  • Participate in knowledge transfer with current staff to learn the functionality of the TDMS application
  • Report back to direct manager and team leader on the status of the TDMS migration effort and escalate any obstacles
  • As part of post-mortem analysis, provide effective communication of the impact and root cause of the technical problem to the business.
  • Participate in incident management events by troubleshooting issues, participating in business impact assessment, escalating to second level support, and working toward resolution
  • Support SOX testing by providing and maintaining documentation and providing application walk-throughs when requested
  • Provide support to the external user community by providing dealer hotline support for password resets and other access issues
  • Support the product development life cycle (PDLC) for TAAPS, TDMS and Supervision applications by:
    • Participating in change review calls
    • Coordinate the deployment of application releases into the QA and Production environments
    • Performing non-functional tests to validate vendor product upgrades and patches
  • Perform post deployment testing to validate the application’s readiness for use
  • Coordinate with Product Owners, National IT and development staff to resolve issues discovered during non-functional testing
  • Participate in third-party system reviews (i.e. Section 508 compliance, Security Assessment & Accreditation reviews, etc.)
  • Maintain, enhance, and develop new documentation covering operational support procedures, troubleshooting guides, incident management plans and risk events
  • Some weekend work (inclusive of Friday night, Saturday and/or Sunday) as needed in support of contingency tests, infrastructure enhancements, and application changes

What we are looking for:

  • Bachelor’s degree in computer science or information systems related discipline preferred, or equivalent work experience (5+/- years of experience)
  • Understanding and familiarity with the following technologies:'
  • SQL and Oracle RDBMS
  • WebSphere
  • TCP/IP networking
  • Business Intelligence software
  • UNIX shell scripting
  • Familiarity with Agile processes and frameworks, Dev/Ops support model, and principles of CI/CD (Continuous Integration Continuous Deployment)
  • Working knowledge of DevOps and delivery tools like Gitlab
  • Kubernetes (EKS) expertise
  • Solid understanding of Infrastructure as a Service (IaaS)
  • Knowledge of AWS IAM concepts and principles
  • Practical understanding of infrastructure technologies - compute, network, storage
  • Working knowledge of Docker containerization
  • Proven experience with AWS cloud Platforms, PaaS, SaaS experience.
  • Working knowledge and hands-on experience of VPC, AWS Transit VPC, Transit Gateway, Direct Connect methodologies.
  • Knowledge of IP networking, VPN's, DNS, load balancing and firewalling.
  • Demonstrate knowledge in AWS Cloud and Internet technologies, including TCP/IP, DNS, HTTP/HTTPS, Web architecture and design.
  • Nice to have practical knowledge of coding practices (such as python, Java, Scala)
  • AWS DevOps Certification Preferred

Salary Range: $116500 - $158000 / year

We believe in transparency at the NY Fed. This salary range reflects a variety of skills and experiences candidates may bring to the job. We pay individuals along this range based on their unique backgrounds. Whether you’re stretching into the job or are a more seasoned candidate, we aim to pay competitively for your contributions.

Our Touchstone Behaviors—Communicate Authentically, Collaborate Inclusively, Drive Progress, Develop Others, and Take Ownership—help shape the culture of the Bank. They also provide a shared language for how we work together and achieve success, and they set clear expectations for leading with impact at every stage of your career with us. Learn more.


Our organization offers benefits that are the best fit for you at every stage of your career:

  • Fully paid Pension plan and 401k with Generous Match

  • Comprehensive Insurance Plans (Medical, Dental and Vision including Flexible Spending Accounts and HSA)

  • Subsidized Public Transportation Program

  • Tuition Assistance Program

  • Onsite Fitness & Wellness Center

  • And more

The New York Fed expects its employees to perform their duties with honesty, integrity, and impartiality, and without improper preferential treatment of any person. Learn more about our code of conduct and conflicts of interest rules.

The Federal Reserve Bank of New York is committed to a diverse workforce and to providing equal employment opportunity to all persons without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, genetic information, disability, pregnancy, or military service.

We value accessibility for all candidates and are happy to provide an accommodation or assistance. Please email us at and we’ll be glad to help. Please note, this is a dedicated e-mail box designed exclusively to assist applications with accommodation requests in relation to our recruiting process. All other inquires including the status of applications will not receive a response from this e-mail box.

This is not necessarily an exhaustive list of all responsibilities, duties, performance standards or requirements, efforts, skills or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change.

This position requires access to certain sensitive information and is therefore limited to individuals who are U.S. Citizens and who must undergo a separate background screening.

This position requires access to confidential supervisory information (CSI) and/or Federal Open Market Committee (FOMC) information. Access to CSI and FOMC information is limited to U.S. citizens, lawful permanent residents, individuals who meet the definition of “protected individual” under 8 U.S.C. § 1324b(a)(3), and certain other nonimmigrants. All non-U.S. citizens authorized to access CSI and/or FOMC information must sign a declaration of intent to expeditiously become a lawful permanent resident and thereafter a U.S. citizen when eligible.

Full Time / Part Time

Full time

Regular / Temporary


Job Exempt (Yes / No)


Job Category

Information Technology

Work Shift

First (United States of America)

The Federal Reserve Banks believe that diversity and inclusion among our employees is critical to our success as an organization, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

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