Company

Federal Reserve Bank of DallasWe are dedicated to serving the public by promoting a strong financial system and a healthy economy for all. These efforts take a team of dedicated individuals doing many different jobs. Together we’re creating a workplace where talented people can thrive, and we welcome your unique background and perspective to help present the best possible solutions for our partners.

Location: #LI-Hybrid

Please apply directly on our website at www.dallasfed.org/careers

About the Role:

The IT Support Analyst will provide end-user support for moderately complex incidents and service requests related to desktop infrastructure utilized by on-site and mobile workforces. This person will participate in pilot technical projects and help develop proficiency in a range of processes or procedures through job-related training and considerable on-the-job experience.

You Will:

• Troubleshoot and resolve moderately complex incidents and service requests.
• Escalate complex technical service and hardware/software issues within performance standards.
• Document services provided and share troubleshooting techniques with less experienced technicians.
• Provide advanced technical support and guidance for troubleshooting incidents.
• Coordinate with vendors and National IT Operations to resolve server, workstation and network issues.
• Configure and install IT users` desktop software and hardware.
• Utilize automated and remote distribution and maintenance tools for PC image builds, upgrades, and patch management.
• Maintain and document associated asset information and records.
• Focus on larger scale projects, including departmental relocations and patch management initiatives.
• Participate in technical pilot and production roll-outs, document results and provide input to procedural and support processes being established.

You Have:

• A bachelor’s degree in Computer Science or Management Information
  Systems; may be substituted with vocational training certification and five or more years of related experience.
• At least five year`s previous experience with desktop hardware, software installation, and remote local support, or CompTia A+ and SCCM experience preferred.
• Skilled in verbal and written communication to identify and satisfy customer needs; ability to effectively communicate with both technical and non-technical audiences at various levels within the organization.
• Experience developing and maintaining internal and external customer relationships.
• Proven experience with managing all aspects of desktop and end-user support.
• Experience with use of automated software distribution and remote access tools.
• Proven experience with mobile device software support.
• Experience includes configuring, installing, and troubleshooting.
• Equivalent education and/or experience may be substituted for any of the above requirements

Our Benefits:

Our total rewards program offers benefits that are the best fit for you at every stage of your career:

• Comprehensive healthcare options (Medical, Dental, and Vision)
• 401K match, and a fully funded pension plan
• Paid vacation, holidays, and volunteer hours; flexible work environment
• Generously subsidized public transportation and free parking
• Annual tuition reimbursement
• Professional development programs, training and conferences
• And more…

Notes:

This position may be filled at various levels based on candidate's qualifications as determined by the department.

Applicants must be eligible to work in the U.S and the role is not available for sponsorship.

This role allows for the employee to work in a hybrid manner with some work conducted onsite at the Federal Reserve work location and some work conducted remotely. Specific schedule details will be discussed during the recruitment process.

The Federal Reserve Bank of Dallas is proud to be an Equal Opportunity Employer that believes in the diversity of our people, ideas and experiences, and we are committed to building an inclusive culture that represents the communities we serve.

If you need assistance or an accommodation due to a disability, please notify your Talent Acquisition Consultant.

Full Time / Part Time

Full time

Regular / Temporary

Regular

Job Exempt (Yes / No)

No

Job Category

Work Shift

First (United States of America)

The Federal Reserve Banks believe that diversity and inclusion among our employees is critical to our success as an organization, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

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