Company

Federal Reserve Bank of BostonFederal Reserve Financial Services (FRFS) delivers a suite of payments services to financial institutions via FedLine® Solutions, Fedwire® Funds and Securities, the National Settlement Service (NSS), FedCash®1, FedACH®, Check Services, and the FedNow® Service. FRFS operates as a fully integrated organization with groups dedicated to customer experience, operations, technology, product and customer/industry management, enterprise services, payments system improvement, and one focused on the ongoing growth and development of the FedNow instant payment service. Our strategy defines our future direction, seeking to offer a fully integrated product suite that provides speed, resilience, and choice in meeting the payments needs of FRFS customers across the United States. Through our Enterprise structure, we strive to meet the needs of the marketplace for new products and services with speed and agility, seek to provide a robust and unified customer experience, and work to create career growth opportunities for FRFS staff.

The FRFS Enterprise operates with a customer-first mindset, comprised of team members seeking to do the best work of their careers in pursuit of our important central bank mission.

Under direct supervision, performs Fedwire and Check payment processing functions; performs research to resolve exceptions errors by performing financial transactions, validating data and preparing correspondence to customers. Provides support and collaboration on elements needed to complete projects; prepares and maintains various databases and reports, including critical and confidential information; prioritizes to accomplish desired results or work assignments; supports projects relating to the business operations, quality management, and operational controls.

The position will be primarily on-site with residency commutable to our Boston or Atlanta office.

Position Hours will be rotate with the following schedules: 7:30am - 4:00pm; 8:30am - 5pm and 11am - 7:30pm during your 5 day work week Monday - Friday.

Responsibilities:

• Research commercial, government, and exception transactions in the appropriate application by performing financial transaction research, validating data, and preparing correspondence to customers.
• Executes complex payment processing programs. These include day one and day two system operations management of Fedwire, ACH, Check, and other payment applications; Performs commercial and government accounting and settlement, system monitoring, check processing, exceptions processing, payment repair, and workflow management; Escalates payment-related issues to senior staff or management as needed.
• Assists customers with questions, provides customer education, and coordinates with the customer and with other national sites that provide interfacing customer services. Follows up with customers to ensure problem resolution for routine inquiries; Communicates professionally with internal and external customers in a respectful and helpful manner.
• Processes, verifies, balances, and prepares reports of transactions for leadership and other stakeholders, updates and maintains databases.
• Utilizes a variety of documented procedures and online tools for troubleshooting to process items and research customer issues and provide problem solving. Escalates complex problems, as appropriate.
• Addresses and resolves customer inquiries regarding Fedwire, ACH and Checks transactions for internal and external customers, including Government Agencies.
• Effectively and efficiently performs data entry of information in various Payment Processing applications including electronic payment repair functions and research of exception items.
• Demonstrates ability to operate in a team environment with high results orientation; displays effective interpersonal skills.
• Contributes to process improvement projects; assists in modifying and updating existing business processes; may participate in cross-department initiatives and projects.
• Perform other duties as assigned.

Qualifications

Education: High School Diploma or GED

Experience: Minimum 2-5 years of relevant experience, prefer experience processing flow of checks and making adjustments within the banking industry. Experience conducting basic research and data collection. Ability to analyze and resolve cases.

Knowledge

• Proficient in Excel, Access, Word, and Power Point
• Business Operations
• Banking Accounting

• Customer Service

Technical Skills

Proficient Communication

• Written, listening and verbal

• Strong Attention to detail
• Strong 10 Key Skills

Independent thinker and Self-Management

• Works well independently and able to make decisions with limited supervision

Organization and Team collaboration skills

• Can meet daily deadlines while managing high-volume case loads and work well in a team environment.

Salary

The salary range for this position is $57,400 - $86,100. The Boston Fed believes in salary transparency. The final salary and offer will be determined by the applicant’s background, skills, internal equity, and alignment with market data. We anticipate hiring toward the lower end of this range for candidates who meet the minimum qualifications, with room for growth as skills develop.

The Federal Reserve Bank of Boston is committed to provide equal employment opportunities to all persons without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, genetic information, disability, or military service.

All employees assigned to this position will be subject to FBI fingerprint/ criminal background and Patriot Act/ Office of Foreign Assets Control (OFAC) watch list checks at least once every five years.

For this job, any offer of employment is contingent upon successfully passing a two-phase security screening. The first phase consists of the satisfactory completion of a physical examination (including a drug screening), reference checks, and a security investigation consisting of credit and criminal history checks.

The second phase, which might not be complete until after you begin working at the Reserve Bank, is an additional risk-based security screening determined by the risk rating of the position. Depending upon the sensitivity of the position, this phase may include, and is not limited to, work and residency eligibility verification, and personal interviews with the candidate, references, and prior employers.

All applicants must have resided in the United States for at least three (3) years.

Full Time / Part Time

Full time

Regular / Temporary

Regular

Job Exempt (Yes / No)

No

Job Category

Customer Experience Family Group

Work Shift

First (United States of America)

The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

Always verify and apply to jobs on Federal Reserve System Careers (https://rb.wd5.myworkdayjobs.com/FRS) or through verified Federal Reserve Bank social media channels.

Privacy Notice