Company

Federal Reserve Bank of AtlantaAs an employee of the Atlanta Fed, you will help support our mission of promoting the stability and efficiency of the U.S. economy and financial system. Your work will affect the economy of the Southeast, the United States, and the world. The work we do here is important, and how we do it is just as important as what we do. We live our values of integrity, excellence, and respect every day. We do the right thing, we do things right, and we treat people right. A career at the Federal Reserve Bank of Atlanta gives you the chance to do work that touches lives and helps communities prosper.

The Bank believes in flexibility to balance the demands of work and life while also recognizing the necessity of connecting and collaborating with our colleagues in person. Onsite work is an essential function of this position, and you are required to be onsite according to the schedule set by your management

Position Summary:

Supports the Economic Survey Research Center’s (ESRC) core survey outreach and operations by coordinating intern onboarding, training, and day‑to‑day support for the ESRC’s Outreach Lab. Assists in the management of and coordinates processes related to panelist recruitment including communication planning and oversight of external call center activities. Plays a key role in maintaining and improving survey panels through monitoring response rates, managing retention activities, and ensuring regular updates and cleaning of the panel database. Uses survey platforms and CRM tools such as Qualtrics and Salesforce to support panel operations and recruitment workflows. Prepares monthly survey data releases and contributes to ongoing survey research activities. Supports ESRC operations and other initiatives as needed.

Key Responsibilities:

• Employs strong organizational skills to support intern onboarding, training, and day‑to‑day coordination, along with oversight of external call center activities related to recruitment.
• Supports survey respondent recruitment, retention, and overall survey panel maintenance by coordinating communications, managing recruitment workflows, monitoring response rates, conducting regular database cleaning, and assisting with follow‑up calling efforts.
• Develops and maintains proficiency in key survey and panel management tools, including Qualtrics Survey Software and Salesforce CRM.
• Analyzes monthly survey data and prepares releases for the public website and accompanying materials for publication.
• Coordinates operational activities with ESRC colleagues and Bank stakeholders, contributing to the development of presentation materials and reports.

Education: Bachelor's Degree or 4 years equivalent experience; Bachelor's Degree preferred

Experience: Less than two years

Knowledge Areas:

• Leadership & interpersonal skills
• Strong communication skills
• Economic concepts and basic statistics
• Organizational and workflow-coordination

Technical Skills:

• Intermediate knowledge of survey and contact management software packages (Qualtrics and Salesforce CRM)
• Experience with statistical programs such as Stata and R
• Project and process management
• Editing/writing

Individual Competencies

• Demonstrates self-awareness
• Collaborates
• Problem solving
• Communicates effectively
• Action-oriented

Our total rewards program offers benefits that are the best fit for you at every stage of your career:

• Comprehensive healthcare options (Medical, Dental, and Vision)

• 401K match, and a fully funded pension plan

• Paid vacation and holidays; flexible work environment

• Generously subsidized public transportation

• Annual tuition reimbursement

• Professional development programs, training and conferences

• And more…

Additional Requirements:

• This position will require at minimum fingerprinting for a criminal background check, education and employment verification, along with potential additional screening requirements due to the information accessed while performing the job. Any offer of employment is contingent upon satisfactory results of any required background screening. These screenings would be initiated at the time of offer acceptance and can take up to approximately 8 weeks to be completed. The screening covers areas such as education/employment verification, criminal history, credit history, and reaches out to your references and people that know you well.

• For Law Enforcement positions, physical, psychological, drug, stress/EKG, and attending an academy will be required.

• Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

• Federal Reserve Bank of Atlanta employees must comply with the Bank’s ethics rules. These rules generally prohibit employees, their spouses/domestic partners, and minor children from holding financial interests (such as common stock and corporate bonds) issued by financial institutions. This prohibition also applies to investment funds that focus on investing in the financial sector. If you, your spouse/domestic partner, or minor child own such securities, you will generally be asked to divest them if you accept an offer of Bank employment. If you have concerns about this prohibition, you should raise the issue with the recruiter for this posting early in the process.

This is not necessarily an exhaustive list of all responsibilities, duties, performance standards or requirements, efforts, skills or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g. emergencies, rush jobs, change in workload or technological developments).

The Federal Reserve Bank of Atlanta is an equal opportunity employer.

Full Time / Part Time

Full time

Regular / Temporary

Regular

Job Exempt (Yes / No)

Yes

Job Category

Economics/Research Family Group

Work Shift

First (United States of America)

The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

Always verify and apply to jobs on Federal Reserve System Careers (https://rb.wd5.myworkdayjobs.com/FRS) or through verified Federal Reserve Bank social media channels.

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