Operations Supervisor
FIS
Position Type :
Full timeType Of Hire :
Experienced (relevant combo of work and education)Education Desired :
Bachelor's DegreeTravel Percentage :
0%Job Description
We are FIS. Our technology powers the world’s economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients, and communities. If you are ready to start learning, growing, and making an impact with a career in fintech, we would like to know: Are you FIS?
What you will be doing:
• Manages the processing environment to protect production systems critical to the success of the business.
• Delivers an operations environment that meets all service level agreements, e.g., 24/7 availability, response time parameters, etc. and availability targets.
• Develops and recommends tactical and strategic plans for processing operations.
• Selects, trains, develops and leads an efficient and effective processing team.
• Identifies and recommends cost-saving and continuous improvement initiatives within the processing area.
• Ensures all backup and recovery and disaster recovery processes will meet or exceed business requirements.
• Develops and implements team standards and procedures that support departmental standards and procedures.
• Develops and executes project plans, budgets and schedules for documentation of work and results.
• Develops, manages and forecasts the budgets for the relevant cost centers.
• Other related duties assigned as needed.
What you bring:
Bachelor’s degree or the equivalent combination of education, training, or work experience.
3-5years of relevant experience
Knowledge of all processing phases
Knowledge of processing administration and processing activities and controls
Knowledge of FIS products and systems
Proficiency in client communication and escalation management
Knowledge of project management methods and techniques
Proficiency to effectively supervise, lead and manage staff members
Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization, e.g., executive, management, individual contributors
Excellent problem solving, team and time management skills managing multiple deadlines for self and others
Proficiency in evaluating the performance capabilities of subordinates as well as counsel subordinates in development and/or corrective discipline
Proficiency in making projections of future expenses based on analysis of cost effectiveness of past expenditures
Proficiency to operate independently
What we offer you
A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
A broad range of professional education and personal development possibilities – FIS is your final career step!
The chance to work on some of the most challenging, relevant issues in financial services & technology
Time to support charities and give back in your community
A fantastic range of benefits designed to help support your lifestyle and wellbeing
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
EEOC Statement
FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here
For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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