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Job Description

Provide the operational and technical support of the systems used by the employees of the organization as part of the of People Operations function. In partnership with a Leave Management vendor, ensure employee leaves are administered in accordance with all company policies as well as all local, state, and federal guidelines.

GENERAL DUTIES & RESPONSIBILITIES
• Oversees and transacts all employee data changes and updates. Responsible for handling high volume administrative and transactional activities related to employee on/off boarding, leave management, compliance, records management, and retention. Regularly interacts with Leave Management vendor to ensure administration of leaves, leave tracking and certification/re-certification requests are done properly and timely in accordance with contract requirements.

• Provides support to employees and managers for transaction processing and life cycle event management in the system's self-service function. (e.g. transfers, promotions, employment separations, etc.).

Analyzes routine and complex leave requests in accordance with company policy and applicable laws and facilitates an effective leave management program.
• Coordinates with applicable parties (vendors, internal payroll, human resource partners, legal) to effectively administer leave process.
• Responds to non-routine inquiries from management and employees regarding leaves of absences in a customer-focused, timely manner.
• Monitors status of all leaves of absences and takes proactive measures to ensure all necessary updates and communications are provided to employees and leave process is efficient.
• Regularly evaluates current practices and new laws/statutes to ensure coordination and adherence to existing policies, guidelines and regulations.
• Coordinates with appropriate vendor(s) to ensure that Short Term Disability (STD), Long Term Disability (LTD) and Workers Compensation (WC) claims are reviewed and a determination is made and communicated in a reasonable time frame.
• Ensures all necessary follow up with management, human resource partners and employees has been completed in order to obtain updated leaves.
• Stays current on laws, case law, regulations and legal precedents relating to leaves. In partnership with legal, ensures company leave-related policies and guidelines follow local, state and federal regulations.
• Serves as subject matter expert for leave administration. Provides guidance and education to managers, employees and human resource partners.
• Identifies problems and trends that require corrective action and assists in developing any necessary improvements relating to leave management and leave-end processes. Identifies and shares best practices.
• May assist human resource partners to facilitate employees returning to work including ensuring compliance with policies and legal requirements.
• May assist with American with Disabilities Act (ADA) interactive process; engaging with human resource partners, legal, employees and management to ensure compliance with applicable polices and legal requirements.
• Handles employee inquiries and issues resolution. Assists in the research, escalation, and resolution of Workday related operational issues.
• Provides standard reports, handles ad-hoc report requests and provides employee analytics on demand.
• Ensures data quality and follows global data standards.
• Delivers exceptional customer service and ensures all inquiries are accurately addressed in a professional, efficient, timely manner.
• Ensures delivery against established service level agreements (SLAs) and people systems delivery (PSD) metrics.
• Cultivates networks across a variety of functions and locations with the organization.
• Applies knowledge of employee orientation.
• Other related duties assigned as needed.

EDUCATION REQUIREMENTS
Bachelor's degree in human resources or related field or the equivalent combination of education, training, or work experience.

GENERAL KNOWLEDGE, SKILLS & ABILITIES
• Skill in use of People Office systems, preferably Workday

• Knowledge of People Office concepts, policies, and procedures

• Attention to detail and accuracy, excellent data entry, organizational and prioritization skills

• Excellent customer service, problem solving, and multi-tasking skills

• Ability to work in an organized manner and consistently follow-up on tasks

• Ability to work both independently and in a team environment

• Ability to maintain confidentiality

• Excellent oral and written communication skills

• Ability to interface with all levels of employees and effectively interact with various functional areas and facilities

• Ability to establish and maintain effective working relationships with employees, management, and clients

• Experience with customer support: customer, interactions, addressing escalations.

Strong knowledge of ADA and interactive process.
• Ability to accurately read and interpret regulations and statutes.
• Organizational skills including the ability to prioritize work and handle multiple tasks simultaneously and under pressure
• Demonstrated ability to treat confidential matters with appropriate discretion
• Proven ability to solve difficult problems and overcome conflict situations with effective solutions
• Ability to effectively collaborate with human resource partners, management, legal and employees while providing excellent customer service to all internal and external stakeholders
• Excellent interpersonal, communication and problem solving skills with excellent attention to detail
• Strong knowledge of MS programs including Word and Excel, as well as an ability to quickly learn new software programs

FIS JOB LEVEL DESCRIPTION
Career level professional role. Experienced, fully qualified professional with a full understanding of the People Operations functions. Works independently on problems of diverse scope with only administrative supervision. Wide latitude for independent judgment and is expected to provide guidance and cross training to others. Assists in the research, escalation, and resolution of people office systems related operational issues. Typically requires a minimum of five to seven years’ experience in a people office systems support role.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.