Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor's Degree

Job Description

About the job

Review, analyze, and interpret loan documents and correspondence to ensure system accuracy and compliance with regulatory requirements. Update accounts and follow up on missing information. Research and resolve clients’ deposit-related and loan-related questions and problems.

Work Schedule & Location

• Hybrid Schedule: Office Monday, Wednesday, Thursday

• Hours: 9:30 AM – 6:30 PM (ET)

• Office Address: 10500 Marks Way, Miramar, FL 33025

What you will be doing

• Reviewing, analyzing, and interpreting transactions related to customer bank accounts.

• Handling daily processing of transactions, including ACH.

• Managing mobile deposits: review, acceptance, and rejection.

• Processing returned items, researching encoding errors, and conducting large-dollar signature verifications.

• Reviewing EARNS notifications.

• Managing overdraft and return processing in accordance with bank policies.

• Balancing and reconciling general ledgers and suspense accounts; reviewing reports.

• Researching and resolving internal and external account questions and problems.

• Handling client correspondence (incoming and returned mail).

• Generating correspondence for customers to service accounts.

• Other related duties as assigned.

What you bring

• Language: English

• Banking experiences at least 1 year.

• General knowledge of banking includes:

• Teller experience: deposit checks and withdrawal.

• General knowledge about checks and ACH transactions.

• Reviews, analyzes and interprets transactions related to customer bank accounts.

• Strong math and computer skills (Word, Excell).

• Outlook: dealing with several customers via email.

• Customer services experiences.

• Processes returned items, research encoding errors, conducts large-dollar signature verifications, reviews EARNS notifications.

Bonus Qualifications

• Languages: English and Spanish.

• Transactions processing: handle the daily processing of all types of transactions including ACH.

• Mobile deposits: Review, acceptance and rejection of mobile deposits.

• Banking Regulation: CC, D, and E.

• Dormant and Inactive accounts.

• Overdraft and return processing manage overdraft accordance with bank policies.

• Balancing and reconciliation: general ledgers, suspense accounts, review reports

• Research and resolves internal and externally submitted account questions and problems.

• Handles client’s correspondence (incoming, returned mail).

• Generates correspondence for customers to service accounts

• Other related duties assigned as needed.

What we offer you

• Opportunities to grow in a dynamic banking operations environment.

• Inclusive and collaborative work culture.

• Competitive pay and benefits.

• Career development within a global fintech leader.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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