Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor's Degree

Travel Percentage :

1 - 5%

Job Description

About Team

You will be part of WFM team

What you will be doing

• Serves as escalation point for issues beyond operations analyst’s authority; resolves conflicts involving scheduling, resources, or technical issues.
• Gather, analyze, prepare and summarizes recommendations for Long term plan on HC, minutes from a strategy perspective both long term & Short term, researches and compiles data to forecast and prepare annual and monthly budget projections for a division or similar group of organizations, Tracks revenue and Opex on a monthly basis, comparing actual to forecasted figures and makes necessary adjustments.
• Prepares reports for management summarizing results of research, analyses and evaluation of any discrepancies.
• Forecasting and Budgeting- Liaison with Ops and other stakeholders to seek forward looking guidance, To vet and validate inputs and build forecasting model in excel, Assist in providing business analytics and insights using various operations levers, Familiar with operation levers such as utilization, Occupancy, Attrition, hiring.
• Drive initiatives on profitability improvement improvement through automation, To fulfill any other Adhoc requests that came by on a monthly basis.
• Ability to work within deadlines & strict timeframes, strong analytical and problem-solving skills, excellent time management skills, excellent verbal and written communication skills, strong interpersonal and relationship management skills, ability to work productively in a fast-paced call center environment, multi-task and detail-oriented with ability to work with little supervision.

Skills Required

• Should be able to creates /overview capacity plans, staffing/FTE forecasts, pricing scenarios and other analysis required by management
• A good team player

• Experience of working with global/other teams
• Detail oriented and regard for timeliness
• High regard for deadlines and deliverables
• Owning the work assigned to ensure it completeness without compromising timeliness or accuracy.

What we offer you

• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
• A broad range of professional education and personal development possibilities – FIS is your final career step!
• A competitive salary and benefits
• A variety of career development tools, resources and opportunities

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