Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Associate's Degree

Application & Production Support (Linux & Java)

As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?

About the role

As a Managed Service Analyst supporting a back‑office application, you are responsible for administering key product requirements to ensure consistent and compliant application and account management for clients using FIS software solutions. Your role is central to maintaining high standards of product quality, stability, and usability, ensuring that application performance and service delivery consistently meet client expectations.

You will handle a wide spectrum of client inquiries, which typically span domain‑specific questions, application‑related issues, and technology‑driven challenges. Success in this role requires a balanced blend of functional understanding, technical proficiency, and problem‑solving capability to deliver effective support and timely resolution.

About the team:

• We serve as a client-facing function, acting as the first line of defense and primary interface into the FIS ecosystem for our clients. Our responsibilities include addressing software and infrastructure-related issues, clarifying product behavior, and providing functional and technical support.

• Operating under a follow-the-sun model (24x7 coverage), we are the primary support team for Global clients following APAC, EMEA and US based, covering over 6,000 unique client-product combinations at FIS level.

• Our roles span a wide spectrum—from basic service desk support to technical, functional, techno-functional, and enterprise-level client service management.

• To ensure continuous improvement and service excellence, we actively measure our performance through client feedback, focusing on Overall Satisfaction (OSAT), MTTR and Net Promoter Score (NPS)

What you will be doing:

• The role involves daily interaction with professionals from leading banks and corporate clients who utilize FIS financial software solutions.

• It requires providing real-time support for business-critical applications, including troubleshooting issues and conducting in-depth analysis of reported problems to ensure swift and effective resolution.

• The position requires participation in a 24×7 support model remotely on a rotational basis, ensuring continuous availability for critical incident response and timely issue resolution. This includes working in APAC, EMEA or US shift on rotational basics on any 5 days a week.

Technical Stack:

• Linux, Docker, Kubernetes, Oracle, SQL, Kafka

• Good to have knowledge on monitoring tools ELK, Kibana, Graphana, Prometheus, geneos

• Good knowledge on basic Operating system, networking, connectivity troubleshooting

Key Responsibilities:

• Deliver prompt and effective client support, addressing technical challenges with accuracy and professionalism.

• Diagnosing issues through detailed log analysis from various application.

• Provide real‑time troubleshooting and resolution for trading system issues, ensuring minimal disruption to business operations.

• Collaborate with internal teams and clients through strong communication skills and the ability to confidently lead and participate in calls.

What you bring:

• Over minimum 4-6 years of hands-on experience with Linux and java-based application in both Production Support and Development roles, including practical exposure Back Office application.

• Proven expertise in Technical Support across L2 and L3 levels.

• Experience in supporting back-office applications and order management systems.

• Skilled in applying best practices for client communication and support, ensuring high service standards.

• Strong analytical and problem-solving skills, essential for resolving complex technical and functional issues.

• Familiarity with trading lifecycle, derivatives markets and prior experience with GMI are considered strong assets.

Added bonus if you have:

• Familiarity with trading lifecycle and derivatives markets

• Prior experience with back-office applications will add benefit

What we offer you:

• Extra financial incentives are provided for working on different shifts as per project requirements.

• Extensive Health Benefits Program along with the Family Protection Plan

• Award-winning learning offerings for career development

• Adaptable home - office work model

• Opportunity to work with global teams and clients

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass