Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Operations Analyst

Are you curious, motivated, and forward‑thinking? At FIS, you’ll have the opportunity to work on some of the most challenging and relevant issues that combine incident management with the demands of financial services and modern technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate, and above all, fun.

About the Team

Our team comprises professionals capable of providing 24x7 support, management of production‑impacting incidents across our global client base. We work on critical and impactful challenges within financial services and technology, as part of a collaborative and dynamic team. The role focuses on ensuring rapid service restoration, coordinating effectively with technology teams, and maintaining timely communication with stakeholders.

What You Will Be Doing

• Handle and escalate incidents, notify L3 teams and management, and initiate bridge calls to bring the right teams together for faster resolution.
• Share clear updates on client-impacting issues, coordinate action plans, and determine when an RCA is required. Work closely with technical teams to gather accurate inputs.
• Ensure that change requests are properly reviewed, authorized, and executed as per internal processes.
• Contribute to service improvement by sharing feedback on tools, processes, and overall service quality.
• Assist with automation tools and processes, Identify performance tuning needs and collaborate with teams to resolve them.
• Collect and maintain key incident‑related information and ensure accurate, timely updates to internal teams.
• This is a US‑shift role, with working hours from 11:00 PM To 8:00 AM IST, depending on business requirements.

What You Bring

• At least 2 years of experience in IT services or technology environments.
• Applies growing professional knowledge to resolve a variety of issues while following company policies and procedures.
• Works on moderately complex issues requiring good analytical skills and judgment. Builds strong working relationships internally and externally.

Added Bonus If You Have

• ITIL Foundation certification (current version)
• Experience with ServiceNow
• Familiarity with Grafana and Splunk will be considered an added benefit
• Familiarity with Networking tools/domain

What We Offer You

• An exciting opportunity to be part of the world’s leading FinTech product organization.
• A vibrant team environment and the opportunity to build a career in the core banking/payments domain.
• Competitive salary and attractive benefits including GHMI/Hospitalization coverage for employees and dependents.
• A multifaceted role with a high degree of responsibility and a wide range of opportunities.
• A broad range of professional education and personal development possibilities – FIS is your final career step

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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