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Business Systems Support Analyst

Fiserv

Fiserv

IT, Customer Service
Fishers, IN, USA
Posted on Thursday, May 23, 2024

You deserve to do what you love, and love what you do – a career that works as hard for you as you do. At Fiserv, we are more than 40,000 #FiservProud innovators delivering superior value for our clients through leading technology, targeted innovation and excellence in everything we do. You have choices – if you strive to be a part of a team driven to create with purpose, now is your chance to Find your Forward with Fiserv.

Responsibilities

Requisition ID R-10333293 Date posted 06/18/2024 End Date 07/05/2024 City Fishers State/Region Indiana Country United States Location Type Onsite

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Business Systems Support Analyst

What does a successful Business Systems Support Analyst do at Fiserv?

As a successful Business Systems Support Analyst, you will be responsible for gathering business requirements and interpreting business needs into detailed requirements that can be easily understood by the development teams. You will also be responsible for creating business requirements documentation, ensuring product quality, ease of maintenance, and reusability of the final solution.

What you will do:

  • Serve as the conduit between the client business units and the technology teams to translate business needs into functional and non-functional requirements
  • Conduct research and document requirements to critically evaluate information from multiple sources
  • Reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs
  • Create and maintain user documentation according to standard templates, using natural language
  • Collaborate with developers and architects to establish the technical vision and analyze tradeoffs between usability, performance needs, and other non-functional requirements

What you will need to have:

  • Bachelor's degree or minimum of 5 years of experience as a Business Analyst
  • 3+ years' experience in business analysis techniques and processes (i.e. interviews, document analysis, prototypes, process maps, use cases, or data mapping)
  • Experience in documenting business requirements and leading sessions with all types of audiences across an organization, business and technical, with strong written communication skills
  • Per contractual obligations, must be a US Citizen with the ability to obtain and maintain a qualified United States Government security clearance (e.g., US DOD Secret)

What would be great to have:

  • Experience with Higher Education Student Loan Industry
  • Knowledge of 5 8WCAG Accessibility standards and tools for validation
  • Experience with Microsoft Visio and SharePoint
  • Experience in writing SQL queries

Perks at work:

  • We’re #FiservProud of our commitment to your overall well-being with a growing offering of physical, mental, emotional, and financial benefits from day one
  • Maintain a healthy work-life balance with paid holidays, generous time off policies, including Unlimited Recharge & Refuel for qualifying associates, and free counseling through our EAP
  • Plan for your future with competitive salaries, the Fiserv 401(k) Savings Plan, and our Employee Stock Purchase Plan
  • Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards
  • Prioritize your health with a variety of medical, dental, vision, life, and disability insurance options and a range of well-being resources through our Fuel Your Life program
  • Advance your career with training, development, certification, and internal mobility opportunities
  • Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives, exchange ideas, and elevate careers

Important info about this role:

  • We’re better together. This role is fully on-site.
  • This is a full-time, direct-hire position, and no contract options for unsolicited agency submissions will be considered.

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Maryland, New York or Washington.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv. Please:

  • Apply using your legal name
  • Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

What you should know about us:

Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune® magazine's "World's Most Admired Companies™" 9 of the last 10 years, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to innovation and excellence.

Our commitment to Diversity and Inclusion:

Fiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.

Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won’t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won’t send you a check to cash on Fiserv’s behalf.

If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local FBI field office or to the FBI’s Internet Crime Complaint Center.


#FiservProud

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Benefits

  • Medical, Vision and Dental Benefits

    Comprehensive benefit plans to suit your unique needs

  • Fuel Your Life Wellness Program

    Resources to elevate your well-being

  • 401k, Employee Stock Purchase Plans and Incentives & Bonuses

    When Fiserv performs well, so does your financial health

  • Employee Resource Groups

    Celebrating inclusion in the workplace

  • Providing the time off to manage personal needs