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Supervisor Client Operations Support I

Fiserv

Fiserv

People & HR, Customer Service, Operations
Omaha, NE, USA
Posted on Wednesday, June 26, 2024

You deserve to do what you love, and love what you do – a career that works as hard for you as you do. At Fiserv, we are more than 40,000 #FiservProud innovators delivering superior value for our clients through leading technology, targeted innovation and excellence in everything we do. You have choices – if you strive to be a part of a team driven to create with purpose, now is your chance to Find your Forward with Fiserv.

Responsibilities

Requisition ID R-10338990 Date posted 06/25/2024 End Date 07/12/2024 City Omaha State/Region Nebraska Country United States Location Type Onsite

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Supervisor Client Operations Support I

What does a successful dedicated Bank of America Support Lead do at Fiserv?

You are accountable to a wide variety of contractual and service level goals and act as an extension of management. Tasked with supporting associates to enhance their system knowledge, navigation, and behaviors to surpass department expectations, a Lead meets with team members frequently to answer questions and directs them to appropriate resources and procedures. In addition, you own escalations originating from internal and external business partners while delivering accurate and timely resolution and provide frequent updates to leadership and other stakeholders.

What you will do:

  • Create a learning environment which supports achieving key goals and initiatives.
  • Develop team members though positive and reinforcing coaching on complex situations and procedural information. Including demonstrated ability to analyze complex information.
  • Create positive energy in the face of challenges, inspire others to follow his/her lead, focus on and celebrate team accomplishments, constructively handle disagreements or conflicts in a professional manner.
  • Act with integrity and communicate to peers, managers, and business partners in an appropriate and positive manner.
  • Contribute and participate in conference calls and support leadership during team presentations.
  • Act as a proxy for management in completing timecards and being point of contact when leadership is out of office.

What you will need to have:

  • High School Diploma or Equivalent
  • 2+ years customer service experience
  • Experience with performance requirements – Voice of the Customer, Quality, Schedule Adherence.

What would be great to have:

  • Leadership experience
  • Presentation skills

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Maryland, New York or Washington.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv. Please:

  • Apply using your legal name
  • Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

What you should know about us:

Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune® magazine's "World's Most Admired Companies™" 9 of the last 10 years, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to innovation and excellence.

Our commitment to Diversity and Inclusion:

Fiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.

Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won’t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won’t send you a check to cash on Fiserv’s behalf.

If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local FBI field office or to the FBI’s Internet Crime Complaint Center.


#FiservProud

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Benefits

  • Medical, Vision and Dental Benefits

    Comprehensive benefit plans to suit your unique needs

  • Fuel Your Life Wellness Program

    Resources to elevate your well-being

  • 401k, Employee Stock Purchase Plans and Incentives & Bonuses

    When Fiserv performs well, so does your financial health

  • Employee Resource Groups

    Celebrating inclusion in the workplace

  • Providing the time off to manage personal needs