Requisition ID R-10342572 Date posted 09/30/2024 End Date 12/30/2024 City Alpharetta State/Region Georgia Country United States Additional Locations Omaha, Nebraska Location Type Onsite

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Director, Automation Platforms

What does a successful Automation Platforms Director do at Fiserv?

In this role you will develop and implement the automation architecture strategy aligned with Fiserv’s goals by leading and mentoring a team of engineers and architects to drive automation initiatives as well as develop and maintain as set of internal automation platforms used by other teams. You will assist with designing and overseeing the creation of scalable automation frameworks and tools while ensuring the integration of automation solutions with existing platforms and systems. You will work closely with cross-functional teams, including software development, systems and network engineering, operations, and product management, to identify and implement automation opportunities and initiatives. The core platforms your team will utilize and manage are Rundeck Enterprise, Nautobot and HashiCorp Vault along with heavy use of ansible and python.

What you will do:

• Create and effectively communicate product vision to customers and stakeholders and align automation platforms goals with business objectives
• Monitor and analyze the performance of automation systems to ensure efficiency and reliability
• Implement best practices for continuous improvement and optimization of automation processes and platforms
• Stay updated with the latest trends and advancements in automation technologies
• Identify potential risks associated with automation and develop mitigation strategies
• Ensure compliance with industry standards and regulations related to automation and data security
• Manage the budget for automation projects and allocate resources effectively and ensure projects are delivered on time and within budget constraints
• Provide training and development opportunities for team members to enhance their skills in automation while foster a culture of continuous learning and innovation within the team

What you will need to have:

• 10+ years of hands-on experience in automation and operations, with a proven track record of managing senior Engineers and Architects
• Experience with ITIL processes and procedures
• Bachelor's degree in a related field or an equivalent combination of education, military, and work experience

What would be great to have:

• Proficiency in automation and orchestration tools and platforms (e.g., ServiceNow, Rundeck, Ansible), scripting languages (e.g., shell, python, ansible, yml), and cloud technologies (e.g., AWS, Azure) as well as experience creating and running docker containers
• Outstanding communication skills, both written and verbal, with the ability to convey complex technical concepts to non-technical stakeholders
• Experience with Rundeck Enterprise, Nautobot and HashiCorp Vault
• Experience with Agile delivery and Platform as a Product
• Experience with and knowledge of automating day 2 operations and application operations

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Maryland, New York, Nevada, Rhode Island or Washington.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

What you should know about us:

Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune® magazine's "World's Most Admired Companies™" 9 of the last 10 years, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to innovation and excellence.

Our commitment to Diversity and Inclusion:

Fiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.

Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won’t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won’t send you a check to cash on Fiserv’s behalf.

If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local FBI field office or to the FBI’s Internet Crime Complaint Center.

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