Requisition ID R-10360526 Date posted 07/07/2025 End Date 09/15/2025 City Coral Springs State/Region Florida Country United States Location Type Onsite

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Operations Management Professional

What does a Successful Operations Management Professional do at Fiserv?

As an Operations Management Professional for Fiserv, you will serve as the primary liaison for First Data Merchant Services with Total Systems (TSYS). This role requires you to manage escalations, oversee daily operations, and coordinate support for third-party projects, ensuring high levels of customer satisfaction for both internal and external partners.

What you will do:

• Act as the primary liaison between First Data Merchant Services and TSYS, managing escalations and ensuring effective solutions to maintain customer satisfaction.
• Oversee daily operations and performance of third-party relationships.
• Coordinate support for third-party projects and serve as a subject matter expert for both internal and external platforms.
• Lead teams to ensure projects are completed on time and within budget.
• Monitor third-party operations alerts, review content, edit as necessary, and communicate relevant information to appropriate business channels.
• Track Service Level Agreements (SLAs) and provide regular updates on maintenance, outages, and announcements.
• Collaborate with internal business units such as Legal, Settlement Operations, Compliance, IT, and Fraud to support merchant processing on or converting from third-party platforms.
• Manage NACHA Network Management projects and monitor ACH reject reporting, facilitating audits across all business units supporting ACH.
• Oversee annual ACH audits and risk assessments, as well as management action plans and issues in Archer.
• Engage in Payments Acceptance calls for project updates and support all ACH and Wells Conversion projects.
• Leverage AI for automation of ACH reject notifications for clients.
• Collaborate with Account Managers (AMs) and Relationship Managers (RMs) to ensure timely communication and resolution of Company IDs, Company Names, ACH rejects, and funding holds.
• Work closely with technical and business operations teams to evaluate issues and drive resolutions.
• Conduct regular check-ins with channels to co-manage weekly and monthly reporting, ensuring timely resolution of large funds on hold prior to collections.
• Assist in researching and resolving ACH potential rule violations from ODFIs.
• Participate in external calls with networks or banks.
• Utilize C360 for research purposes to resolve client inquiries.
• Support business continuity plan (BCP) functions for the team.

What you will need to have:

• Bachelor’s degree in a relevant field or equivalent work experience.
• Proven experience in operations management or a related role, preferably within financial services.
• Strong understanding of ACH processes and regulations.
• Excellent problem-solving and analytical skills.
• Strong communication and collaboration skills, with the ability to manage multiple stakeholders.

What will be great to have:

• Experience with project management and ability to lead cross-functional teams.
• Proficiency in using data analytics tools and software such as C360.
• Familiarity with regulatory requirements related to ACH and financial transaction

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island or Washington.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.

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