Requisition ID R-10359391 Date posted 07/07/2025 End Date 07/25/2025 City Lincoln State/Region Nebraska Country United States Location Type Onsite

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Application Support Engineer

About your role:

As Application Support Engineer (AppOps) you will be part of a supportive and flexible environment that encourages thinking outside of the box. Working with other members of the Technical Operations team, you will be responsible for the installation, configuration, operation and maintenance of our Windows Servers environment. You will also be responsible for the technical operations of the Director and Nautilus product suite, which provides support and access so our financial clients can effectively perform their jobs and run their financial institution. The ideal candidate will be capable of analyzing and solving complex production issues and performing the root cause analysis.

What you’ll do:

• Develop, configure, and maintain OnBase Solutions (Processor Models, Workflow, Unity)
• Analyze business processes and pursue application improvements
• Troubleshoot and resolve system issues and user-reported problems
• Collaborate with peers and infrastructure teams
  to optimize workflows
• Maintain security protocols and compliance standards under our application umbrella
• Document processes and provide technical support for application systems
• Analyze and improve delivery performance using relevant tools and metrics
• Maintains on-call availability to respond to application inquiries; must be flexible and available with the scheduling

Experience you’ll need to have:

• 10+ years of experience with OnBase administration and development
• 5+ years of experience in SQL scripting, Microsoft stack
• Experience with monitoring tools – Dynatrace or Splunk
• Experience working in a ServiceNow ticketing environment
• Automation driven skills - Harness or GitHub
• Robotic process automation tooling – UIPath or Automation Anywhere
• Ability to troubleshoot technical issues and work collaboratively with cross-functional teams
• Bachelor's degree in Computer Science, Information Technology, or related field

Experience that would be great to have:

• Working in an on-call environment to respond to application inquiries; must be flexible and available with scheduling on a rotational basis
• Experience working with databases
• Excellent communication and problem-solving skills

How you’ll work:

• Fiserv emphasizes in-person collaboration to help you grow your career while shaping the future of fintech; this role is on-site Monday through Friday.
• This role requires use of a computer and audio equipment.

Sponsorship:

• In order to be considered, you must be legally authorized to work in the U.S. without need for visa sponsorship now or in the future.

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island or Washington.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.

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